Emui 9.1 sound issue

  • 14 August 2019
  • 3 replies
  • 632 views

Since the 9.1 update I have a sound issue. I choose the option for automatic stereo sound when the phone is turned landscape, This works perfectly well, but only while the sound options screen is showing. As soon as I close the settings screen I revert to mono sound whichever way round the phone is held. This was not the case before the update. Any suggestions please?

3 replies

Userlevel 3
Badge +2
Hi @andyhillier, welcome to the community!

I am truly sorry for this unpleasant issue you are experiencing with your device!

In order to have a better view on your problem, I would like you to provide me the model of your device. With this information I would be able to assist you with some troubleshooting steps!

Please don't hesitate to contact me if you have further issues! You can send a private message as well, if you want this kind of assistance!

Have a lovely day!

All the best,
BarneyT
Hi. I'm using a P20 Pro

Andy
Userlevel 3
Badge +2
Hi Andy, thank you for the information!

Please send me a private message with the #sound hashtag included, so we can discuss the further steps to solve this unpleasant issue!

Looking forward to it!

Please don't hesitate to contact me if you have further issues!
Have a lovely day!

All the best,
BarneyT

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