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Having problems with your device? Try to reset your phone!


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  • Huaweian
  • 918 replies
In some cases it's possible to fix some issues yourself. If you are having issues with your device, please try the tips below!

Reset your phone
Reset network settings
If your phone starts to slow down, this can be due to long-term accumulation of caches and residual files, you can reset your Phone to erase these cached files completely. This will restore your Wi-Fi, mobile data network, and Bluetooth settings, including hotspot tethering and Bluetooth pairing information. It won"t change other settings on your Phone, or delete any data or files.

How to? Go to Settings > System > Reset > Reset network settings, touch Reset network settings, and follow the onscreen instructions to reset the settings.

Restore all settings
This will restore your device"s initial network settings, fingerprint data, face data, and lock screen passwords. It won't reset settings for Find my Phone or HUAWEI ID, nor will it delete any data or files.

How to? Go to Settings > System > Reset > Reset all settings, touch Reset all settings, and follow the onscreen instructions to reset the settings.

Restore factory settings
First, make a back-up. Restoring the factory settings will delete all data in your device"s memory and storage, including your account settings, system settings, app data, installed apps, music, images, and documents, and restore your Phone to its original factory settings. So, back up your data before restoring your device!

How to? Go to Settings > System > Reset > Reset phone, touch Reset phone, enter the screen unlock password (if any), and follow the onscreen instructions to reset the settings.

Still having issues? Go to our F.A.Q. topic or ask a question.

3 replies

but, i buy this phone only 2 days ago.
Userlevel 7
Badge +8
Hi @Md. Rayhan Islam,

What phone are you using? And are you having problems with your device? If so, it's best to try the reset, even if you only bought it 2 days ago. Please let us know if this solved your issues. 🙂
Hi everyone,
i am a new huawei phone user. I have a huawei p smart and:
1. my phone get hot and the battery drain very quickly i can loss 10% in an hour, which is not normal considering that i bought it around 23 december 2018. I started to have these mid January. i notice that this happens when i am at work. wheen i am home i do not have these issues. Was thinking maybe i have when it is in my pocket the whole day as when i am home, i leave the phone on my table but at work it stays in my pocket the whole day. i have put a lot of restrictions on my apps but that have not fix the problem. even in power saving mode the battery drain quickly.

2. I also have a problem with the ultra power saving mode. When i turn it on my home screen, wallpaper and menu stays the same and only the return key works.My lock screen change to black and unlocking is only with fingerprints and unlock pattern, which is normal.
can anyone help me please 🙂

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