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Having problems with your device? Try to reset your phone!


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  • Huaweian
  • 1198 replies
In some cases it's possible to fix some issues yourself. If you are having issues with your device, please try the tips below!

Reset your phone
Reset network settings
If your phone starts to slow down, this can be due to long-term accumulation of caches and residual files, you can reset your Phone to erase these cached files completely. This will restore your Wi-Fi, mobile data network, and Bluetooth settings, including hotspot tethering and Bluetooth pairing information. It won"t change other settings on your Phone, or delete any data or files.

How to? Go to Settings > System > Reset > Reset network settings, touch Reset network settings, and follow the onscreen instructions to reset the settings.

Restore all settings
This will restore your device"s initial network settings, fingerprint data, face data, and lock screen passwords. It won't reset settings for Find my Phone or HUAWEI ID, nor will it delete any data or files.

How to? Go to Settings > System > Reset > Reset all settings, touch Reset all settings, and follow the onscreen instructions to reset the settings.

Restore factory settings
First, make a back-up. Restoring the factory settings will delete all data in your device"s memory and storage, including your account settings, system settings, app data, installed apps, music, images, and documents, and restore your Phone to its original factory settings. So, back up your data before restoring your device!

How to? Go to Settings > System > Reset > Reset phone, touch Reset phone, enter the screen unlock password (if any), and follow the onscreen instructions to reset the settings.

Still having issues? Go to our F.A.Q. topic or ask a question.

5 replies

but, i buy this phone only 2 days ago.
Userlevel 7
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Hi @Md. Rayhan Islam,

What phone are you using? And are you having problems with your device? If so, it's best to try the reset, even if you only bought it 2 days ago. Please let us know if this solved your issues. 🙂
Hi there ...i have the same issue...the volume is very low....youtube ...duo call. phone calls....even in duo is decreasing....during the call...if i restart.....on youtube and music...is getting ok...but after a few minutes willl decrease.....very low quality phone....mate 20 pro...i mean...
Userlevel 7
Badge +9
Hi Doggy6666,

I just answered your topic. 🙂 Please take a look at my comment here.
My work profile is locked every time after a system update on 10 pro:

https://uk.community.huawei.com/software-17/work-profile-broken-876

Does a backup include a locked work profile? Last time I lost my data in the work profile and this time I' m still searching for a solution but It seems you can either use the work profile or disable the system updates. 😕

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