[How to] Having problems with your device? Try a reset!

  • 5 December 2018
  • 31 replies

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31 replies

@louphone Try re-enter your credentials on wifi network.
Userlevel 3
Badge +2
Hi @Mantas, welcome back to us!

We are sorry you have issues solving this problem!

We are investigating your case and we will find a solution to this. We will try to provide a solution which doesn't need a reset in order to work.

I will hit you up with any kind of information!

Please don't hesitate to contact me if you have further issues! You can send a private message as well, if you want this kind of assistance!

Have a lovely day!

All the best,
Userlevel 1
No connection problem here may be some error in the hardware itself change the phone if it is still in warranty.
Ask huawei for confirmation to do this.
Hi I have the exact same problem as above too.. It happened after I updated my phone! The camera can only take up close pics. If pics taken far it would go very blurry n the camera couldn't seem to focus objects from far...
Userlevel 6
Badge +4
Hi @Calley sorry you're having issues following the update. Your best bet might be contact the support team direct.
@Danjl noted with thx😊