T5 media pad audio jack port

  • 12 October 2019
  • 1 reply

I've just purchased my T5 media pad however when I plug my headphones in the sound does not come through but continues to play out of the tablets speakers. I'm using 3.5mm headphones and what I've noticed is if I push the jack plug into the socket and hold it in place sometimes the sound comes through the headphones however not very clear

1 reply

Userlevel 6
Badge +4

Hi @Eddie3625 welcome to the community. Have you checked the headphones in another device to see if they are the issue? If so and the issue seems to be with the T5 media pad, I’d recommend making sure the headphone socket is clean and free of dust. If this doesn’t help, then please contact the support team for further assistance.