Ask a question & FAQ's

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38 Topics
107 Replies

Amy Community Manager

How to ask a question

If you have a question, you've come to the right place. We are all here to help! please use the search function above to see if your question is being discussed in an already existing topic. Do you want to ask a new question? And if you don't know in what subforum you should post your question? S...

Amy Community Manager

Having problems with your device? Try to reset your phone!

In some cases it's possible to fix some issues yourself. If you are having issues with your device, please try the tips below! Reset your phone Reset network settings If your phone starts to slow down, this can be due to long-term accumulation of caches and residual files, you can reset your Phone...

Amy Community Manager

F.A.Q. Find answers to your questions in this F.A.Q topic

Find answers to your questions in this F.A.Q topic

In many cases it's possible to fix issues yourself. If you are having issues with your device, please reset your phone first. You can read more about this in this topic. Questions about Watch GT: Watch GT F.A.Q. Questions about Software updates: Software updates Everything you need to know about t...

A

Anonymous

Screen Goes to Sleep While watching YouTube etc

Question

Spelling error in title 'watching' I noticed this on the Mate 20 Pro also and it's the same on the P30 Pro. When watching YouTube, reading emails, reading docs - any activity really. I have to constantly unlock my phone because the phones don't register that there's activity. It's even doing it now...

A

AgentOfChaos Hidden Dragon

Won a prize, havent recieved it.

Question

On the 22nd may I received a Facebook message from Huawei official page informing me I'd won the weekly prize of a P30 Pro, they'd asked me for my details and if it was ok to share my name in their Facebook post. I agreed to this but they'd already posted it before I replied. They never read my mess...

LenaCharles Fresh Fortune Cookie

Which works for you CoreML vs ML Kit?

Question

Both Apple’s Core ML and Google ML Kit enable developers to leverage the power of machine learning to take apps to the next era of intelligence. This may finally make these features accessible to the masses. When compared to Core ML, ML Kit has a few advantages. ML Kit’s supports both iOS and Androi...

Matt6791 Fresh Fortune Cookie

Problems with app updates

Question

None of my apps are updating through Google Play. I have tried restarting my phone (mate 20 pro) and they are still not updating. Any advice?

DelBoyJamie Hidden Dragon

Is this email from Huawei genuine?

Answered

Here is the email below for obvious reason mine is blocked out. This doesn't seem legit and if it's not be careful. And if it is legit why are you giving my email out Huawei! I have not concented to this ---------- --------- From: Becky Calvert Date: Fri, 21 Jun 2019, 11:17 Subject: Huawei UK meet...

Stephen Launchbury Fearless Explorer

Repair and Method of Postage

So I recently sent my Huawei P10 into the UK repair centre, no complaints about the process and the repair was completed quickly. When returning the phone back to customers Huawei use the Royal Mail Tracked and signed for service. This service only obligates Royal Mail to deliver to the address an...

Gillypen Opening Fortune Cookie

Y6 2019 - Wallpaper & Icon Shape - is it possible to modify?

Question

I an in my 70's and decided to change from my Nokia 5 to this Huawei on recommendation. (A few weeks before the news and issues.) I am pleased with size of screen and have only just managed to set this mobile up (home issues delayed it) but have some little things that I would have liked to set up...

cucu senior Fresh Fortune Cookie

file:///mnt/sdcard problems to find a file

Question

I have made an app with app inventor; the problem is that in my huawei phoe p20 litle is not able to find the files the app has created and wan to share. No problems to write but unable to read and share. That thing doesnt happens with the same app in other phone models not huawei. Any solution?

lextheybees Fresh Fortune Cookie

Wireless projection not working on Netflix

Question

Hi there! Could someone please help me with this issue? We recently bought a Devant Smart TV and tried Huawei's wireless projection on both Mate 20 and P20. Tried to play a video on Netflix but we only get a black screen. Audio is working though.

copycutpaste Fresh Fortune Cookie

Huawei Mediapad T3 10 smart cover

Question

Hello. I recently bought a Huawei Medipad T3 10 tablet and lover it. I bought a cover for it and it's suppose to be a smart cover. When you close/open the cover the tablet is supposed to go to sleep or wake up. It does not do this. I read elsewhere that there is supposed to be a "smart cover" op...

mastersgt21 Opening Fortune Cookie

Mediapad T5 10 tablet promo o2

Answered

bought my very first Huawei p30 pro from o2 and noticed there was a promo with this to get a free media pad T5 10 tablet. Tried to claim this today as of 09/06/19 but the claim site is refusing the purchase date checked all the details with o2 to be on the safe side and they have confirmed these to...

azg77 Fresh Fortune Cookie

Unable to send sheets or xls. files via e-mail

Question

I received a xls. file on wechat, i open it. Save it on google drive, open it again and try to send a copy per e-mail. I select the option "share and export" that pops up if i click in the right corner above. After that i select e-mail and a new e-mail pops up BUT THE ATTACHEMENT NEVER uploads. this...

Kerr2910 Opening Fortune Cookie

How do I add a new type of exercise to the huawei health app?

Answered

Hello!! I am trying to log my yoga session on the Huawei health app, but it doesn't seem to be an option and I can't see any way of adding a new type of exercise, other than the preset run/walk options. Is it possible to add things like yoga and swimming? Thanks!

Barks Shifu master

Login issues to community

Question

I am frequently having to reset my password to gain access.. Is there a problem with this platform? Is anyone else having this issue?

milla_haynes Fresh Fortune Cookie

Order of photos after Editing

Question

Hi all, my phone is the P20 Pro and I will try my best to explain my question. I have tried Googling as well but can't seem to find it. I take a lot of pictures and use the phone's editing tool mainly for filters and cropping. But it really annoys me that sometimes the edited photos go to the end of...

nicola1986 Opening Fortune Cookie

How do I change the location of my cloud centre from China.

Hi Im trying to get all of my photos into the cloud but I need to upgrade my storage, the problem is my cloud us taking me to a Chinese payment option, apparently my cloud centre is set to China instead of UK and I have no idea how to change it, please help. Thanksm

sambartlett89 Fresh Fortune Cookie

Issue with Ear Freebuds

Question

Please can someone help! The Freebuds I got with my phone aren’t working anymore! Can anyone advise on what I need to do!?

Chloe.bishop35 Opening Fortune Cookie

Unlocking Phone - Message 'password required after you restart device'

Hi all, I was just wondering if anyone else is experiencing what I am on my new P30 Pro and if anyone knows a fix! When I try and unlock my phone using my finger print 95% of the time pops up with a message saying 'password required after you restart device' in order for me to get into my phone...

minpar Fresh Fortune Cookie

settings on hisuite- 1 way sync needed

Question

Hi, I have a pro 20, which I have been syncing with my laptop. The laptop has outlook 2012 for my diary. I have used the hi suite saved on my laptop for about 6 months plus. My diary entries are approx. 3,000, my last sync 2 weeks ago, changed that to approx. 9,000 entries, which are now on my d...

malcod Opening Fortune Cookie

Bluetooth to my car Honor 10 lite

Question

Just changed my phone to the above, the phone has connected to my car, an Insignia, but when I go into the menu on my car it will not pick up any contacts from the phone, saying no contacts on the phone. Any Ideas?

Mevis Fresh Fortune Cookie

Huawei Matebook X Pro Keyboard - Can you replace the keycaps?

Question

Hello, I wanted to enquire if it is possible to replace the keys on Huawei Matebook X Pro? Regards, Mevis

Mrsgrafton1 Opening Fortune Cookie

honor band 4 sync issues

Question

Ive been using my band 4 for 12 days problem free. I'm using the same firmware and app version I started with but all of a sudden my health app will not include my band steps which is frustrating having to carry my phone around all the time to make sure they are counted. I've unpaired and repaired t...

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