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  • 17 Topics
  • 22 Replies

17 Topics

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How to ask a question

If you have a question, you've come to the right place. We are all here to help! please use the search function above to see if your question is being discussed in an already existing topic. Do you want to ask a new question? And if you don't know in what subforum you should post your question? S...

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6 months ago
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Amy Community Manager

F.A.Q. Find answers to your questions in this F.A.Q topic

Find answers to your questions in this F.A.Q topic

In many cases it's possible to fix issues yourself. If you are having issues with your device, please reset your phone first. You can read more about this in this topic. Most searched Questions about Watch GT Hi Voice error How to get Mate 20 Pro to show calories on food Best screen protectors for M...

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17 days ago
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aljo10 Opening Fortune Cookie

Auto answer while on Bluetooth
Question

If you activate the auto answer calls this does not seem to work when bluetooth is connected. I had a samsung S6 phone which automatically answered calls when using my bluetooth headset

212 2
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16 days ago
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Amy Community Manager

Having problems with your device? Try to reset your phone!

In some cases it's possible to fix some issues yourself. If you are having issues with your device, please try the tips below! Reset your phone Reset network settings If your phone starts to slow down, this can be due to long-term accumulation of caches and residual files, you can reset your Phone...

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1 month ago
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Stannyblade Fresh Fortune Cookie

Adchoices
Question

Both my p20 lite and my son's psmart phones have started coming up with popups from adchoices. Anyone know how to make them stop please as it's very annoying. Thanks

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1 month ago
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BilboB Opening Fortune Cookie

Advice please?

Hi all. I currently own a Huawei P9 Model: EVA-L09. It is one of the best phones I have ever owned surpassing Nokia, Samsung etc... I have never had a phone pass the contract expiration before all others broke in some way requiring a new contract, new phone. So all credi to Huawei. My P9 was pa...

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25 days ago
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Fotis Opening Fortune Cookie

P20 pro can't play my videos
Answered

Hello, I own a P20 pro and since yesterday, I am not able to play the videos I made on my mobile. I already restarted the device, but the issue is still there. Any help? BR, Fotis

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24 days ago
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Jilhunt Opening Fortune Cookie

How long for a repair?
Answered

Like many others my phone P20Mate Pro developed the green screen issue. Duely contacted customer services and posted my phone back to their repair centre. Online tracking says it was received on 17th Jan. It is still awaiting component. How long does it take to get my phone back? When I phoned initi...

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23 days ago
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sarahhhregan Opening Fortune Cookie

To-Do Lists on the P20 Pro
Answered

I have the latest update for the P20 Pro and so far I'm not sure about it. I went to create a note and wanted to make a to-do list but unfortunately the option doesn't seem to be there. I can see previous to-do lists that I created before the update but cannot copy and paste it so I cannot see a way...

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16 days ago
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scottuk Opening Fortune Cookie

Huawei Watch GT with iPhone

Hi maybe I have been unlucky but I have a few issues with my watch which is on the latest update. main issues which I see others have mentioned but most seem to be on Android I get very infrequent notifications on my watch, they only seem to come when the phone is open if at all. Not really what yo...

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15 days ago
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olney Opening Fortune Cookie

Music app and Android auto
Answered

Hi everyone, New to Huawei. In Android auto, Huawei music app does not show as an option. I've deactivated Google Play Music. The only choice I have is Spotify. How to I get to the music I stored in the phone on AA? Thanks

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3 days ago
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Claire Whitney Fresh Fortune Cookie

Downloading phone contact list
Question

Help please. My P smart will pair with my Nissan Qashqai but it won't download the contact list from the phone. Any ideas?

49 1
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3 days ago
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sandeshpudasaini Fresh Fortune Cookie

Issue in HA design with Huawei USG FW and S Switch
Question

Hello, Need a strong suggestion.There is HA configured between F1 and F2. iStack also configured between S1 and S2. But while S1 has gone in down state all the traffic from U1 is dropped even it could not reached at VIP of LAN. Please suggest what to do next.

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1 day ago
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edhahaha Fresh Fortune Cookie

Slight Rainbow glare on the edge of brand new watch gt?
Question

Dear all just ordered a brand new huawei watch gt and arrived wrapped and seems brand new, but seems like there's slight rainbow glare on the edge of the watch when the watch is on an angle, is this something common?

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4 hours ago
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davegase Fresh Fortune Cookie

what firmware is installed on the uk version of the honor 9 lite
Question

I think I may have purchased a Chinese version of the honor 9 lite. It was advertised by eglobalcentraluk.com as english only! The installed firmware is: LLD-AL00. What firmware is installed on the uk version of the honor 9 lite?

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4 hours ago
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Wastedyouth Fresh Fortune Cookie

Bluetooth Paired Devices disappear
Question

Hi I've got a recurring issue with my Huawei Mate P20 Pro. Every now and again (maybe 3 times a month) the phone crashes and reboots. One it's back up and running I've noticed that all my Bluetooth devices that were paired are no longer there and I have to go through the process or re-pairing them a...

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4 hours ago
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Nipa Fresh Fortune Cookie

Camera and flash light not working
Question

Got huawei mate 20 pro just two months before, bcoz of its beautiful camera features. But all of the sudden the phone got switched off by its own while clicking a picture and on switching on, the camera and flash light stopped working. Do not understand the reason and how to fix it. Google for sol...

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2 hours ago

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