Question

Mate 20 Pro Face Tag

  • 25 July 2019
  • 1 reply
  • 68 views

Hi , I have Mate 20 Pro, but the face tag doesn't work in gallery, I don't know what to do.

1 reply

Userlevel 2
Badge +3
Hi there!

To attempt fixing this we'd strongly suggest wiping the cache partition.

This will not believe your personal data.

1. Turn the device off completely.
2. Press and hold the volume up + power key at the same time, until you get into the recovery menu.
3. Select "Wipe cache partition" (navigate by using the volume keys and power button to select).
4. Confirm the action by selecting "Wipe cache partition" again.
5. At the end of this process, the recovery menu appears for the second time - select "Reboot system now".


Note: Please make sure to select Wipe cache partition, and not Wipe data/factory reset - the latter will erase all data on the internal storage of the device.

Let us know if this helped!
Jack 🐧

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