this morning after like a week that my Honor 9 keep telling me to update to Emui 9 and Android 9 I finally decided to pull the trigger. I thought what can go wrong it is not the first time I am updating my software.
So I updated: all files where downloaded, phone countdown till reboot needed... 3, 2, 1... reboot. Blue honor screen one time... two time... then a message showing big booting problem appeared and the phone entered erecovery mode. It wants me to 1. Install last update and recovery. 2. Wipe all data. 3. Reboot. 4. Shutdown.
Tried shutdown or reboot, it did not worked I am stuck on erecovery boot loop. So I search on the internet and I am finding many users with honor or huawei devices being in the same situation as mine. And they said doing point one is not working anyway. So the last resort is wipe all data. I really do not want to erase all my data because I do not have a backup. I tried using Hi suite to backup all but when I connect my phone to the pc the device is not showing up on the software.
I really do not know how to do and how to fix this problem preventing big data loss. It is a little mind blowing to me that people is left in this situation on a known problem after an official OTA update...
Can you please advise on how to proceed on the topic or support in some shape or form?
Ty very much.