Face enrol not working on mate 20 pro

i received the latest update yesterday for my mate 20 pro and now my phone will not unlock using face recognition and will no long allow me to register my face, it tells me to look directly at the screen but does not tell me to look around in a circle like it used to it just stays saying look at the screen. it was fine before the update. please help

3 replies

Userlevel 7
Badge +10
Hi Djisgod,

Thank you for asking your question! Did you try it in different light? If it's not working, please try a reset. You can read a how to in this thread.

Will you keep us updated? 🙂
reset did not fix it. i decided to just keep using the phone and today it has suddenly started working again.
Userlevel 7
Badge +10
Oh thats good to hear! Did you change any of the settings?


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