High call volume

  • 19 April 2019
  • 2 replies

The call volume is always set at the highest volume. And I have to reduce it during each call. Adjusting the volume from sound setting doesn't work with me. Please share with me any potential solution.

2 replies

Userlevel 6
Badge +4
Hi @Superdentist

Welcome to the community. I've flagged your topic for the support to assist with.
Userlevel 7
Badge +6
Hi @Superdentist, welcome!

We're sorry about the inconvenience you've experienced.

In order to try fixing this issue we would suggest clearing the cache partition of your device.

Here are the steps:1. Turn the device off completely.
2. Press and hold the volume up + power key at the same time, until you get into the recovery menu.
3. Select "Wipe cache partition" (navigate by using the volume keys and power button to select).
4. Confirm the action by selecting "Wipe cache partition" again.
5. At the end of this process, the recovery menu appears for the second time - select "Reboot system now".

Note: Please make sure to select Wipe cache partition, and not Wipe data/factory reset - the latter will erase all data on the internal storage of the device.

Please let us know if this helped!