Answered

Huawei Mate 20 pro delayed sound

  • 18 November 2018
  • 7 replies
  • 470 views

Userlevel 2
Has anyone noticed on there mate 20 pro that when you receive a message the sound is delayed.

The message would show up and the sound would come later.
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Best answer by Amy 19 November 2018, 12:23

Hi Dave,

I'll tag some Mate 20 Pro users:

@gavinfabl, @Rick F, @Golden, @Chris, @havok89, @FreshFreddie.
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7 replies

Userlevel 7
Badge +11
Hi Dave,

I'll tag some Mate 20 Pro users:

@gavinfabl, @Rick F, @Golden, @Chris, @havok89, @FreshFreddie.
Userlevel 6
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Hi dave, my mate 20 pro is not doing the same,
It works perfect sound to pop up notification.

Out of curiosity, software got latest version?
Chris
Userlevel 2
Hi Chris im on the update 122 doesn't seem to have fixed the problem.

Dave
Userlevel 4
Hi Chris im on the update 122 doesn't seem to have fixed the problem.

Dave

What sort of message are we talking about? Does this occur in any message app? If you turned the phone on and off, any change.

Not see any of this behaviour so it is a bit odd.

Last question, are you using a custom notification tone? And did you change any setting for sounds?
Userlevel 2
It occurs on the stock message app , viber and messenger, I restart my phone at least twice a week and no change. And no i use stock Tone and no settings changed.

Cheers
Userlevel 2
Hi,

Can't really help as I've not had the issue. To be fair, phone is usually on silent it vibrate, so I wouldn't have noticed anyway.

I'll try it out for a bit and keep an ear out, so to speak..!
Userlevel 4
It occurs on the stock message app , viber and messenger, I restart my phone at least twice a week and no change. And no i use stock Tone and no settings changed.

Cheers


Very weird. Not seen this at all and I have 3 of the phones currently.

The only time messages get delayed is if you have a Chinese model, or maybe running Chinese firmware, when its in the UK or outside of China.

Suggest you speak to Huawei customer services.

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