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Mate 20 lite - All SD cards appear as damaged



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Userlevel 2
Hey Kat. Thank you for your swift, shall we say, reply 🙂 If you actually read most of the responses here you are aware that nothing which you suggest actually works. My phone is already sold, but I thank you for the courtesy
Userlevel 1
Hi @jimbox99, @Gutterfox, @ZooMzOOm, @Eloidar, @Mariana , @Flo9 , @stasas , @DanKnott, @LouisJean, @DUNGEONZ, @Katschunga, @Ben92, @ccarr32051, @Cookie




This issue has been reported to our other departments. Yes, there will be a software update in the near future that will optimize this issue, but by the time it happens..

..please check the following recommendations from our Support and other Community members:If you have tried those steps but it does not really help, it's recommended to ask Huawei service center for help. Let us know if any of those solutions helped.

Kat

Hey @Kat,

After three months waiting, two faulty phones and a tone of Xmas photos that disappeared your answer with these suggestions sounds like a joke. It is obvious that Huawei is either unable to understand the issue or tries to buy time.Should we wait for a new update or should we take our phones to the service?
I sincerely question whether some of the Huawei reps work for Huawei or Samsung /apple/ htc ....
We, consumers, are not Huawei beta testers. We bought some new devices and we expected them to work as promised. I do not see any reason to bring a new device for repair. Samsung once recalled all its faulty devices (the faulty battery case if I remember).
Why don’t you do the same and provide us with functional phones?
It is time to show some respect to your customers.

Eloidar
Userlevel 4

This issue has been reported to our other departments. Yes, there will be a software update in the near future that will optimize this issue, but by the time it happens..

..please check the following recommendations from our Support and other Community members:If you have tried those steps but it does not really help, it's recommended to ask Huawei service center for help. Let us know if any of those solutions helped.

Kat
Hey @Kat,

After three months waiting, two faulty phones and a tone of Xmas photos that disappeared your answer with these suggestions sounds like a joke. It is obvious that Huawei is either unable to understand the issue or tries to buy time.Should we wait for a new update or should we take our phones to the service?
I sincerely question whether some of the Huawei reps work for Huawei or Samsung /apple/ htc ....
We, consumers, are not Huawei beta testers. We bought some new devices and we expected them to work as promised. I do not see any reason to bring a new device for repair. Samsung once recalled all its faulty devices (the faulty battery case if I remember).
Why don’t you do the same and provide us with functional phones?
It is time to show some respect to your customers.

Eloidar


A recall would be wise if it's not software related as they've now claimed three times, but that doesn't explain the two devices I own where I've filled up memory cards (some old, some new) with music and other content and not experienced error notices.

One thing I've very curious about for the people seeing this problem: Do you use the cards as an extension of the internal memory - e.g. do you save photos directly to the microSD card instead of the internal storage?

A question for Huawei: Do you not realise that the service you're offering, whether due to company policy or otherwise, comes across as worse than buying the cheapest of cheap ODM products made from refurbished parts in China? It's incredibly disappointing to see 😢 for (I'll write it again) the world's second largest manufacturer of mobile phones and one of the world's largest suppliers of corporate and cellular communications infrastructure.
Userlevel 1


This issue has been reported to our other departments. Yes, there will be a software update in the near future that will optimize this issue, but by the time it happens..

..please check the following recommendations from our Support and other Community members:If you have tried those steps but it does not really help, it's recommended to ask Huawei service center for help. Let us know if any of those solutions helped.

Kat
Hey @Kat,

After three months waiting, two faulty phones and a tone of Xmas photos that disappeared your answer with these suggestions sounds like a joke. It is obvious that Huawei is either unable to understand the issue or tries to buy time.Should we wait for a new update or should we take our phones to the service?
I sincerely question whether some of the Huawei reps work for Huawei or Samsung /apple/ htc ....
We, consumers, are not Huawei beta testers. We bought some new devices and we expected them to work as promised. I do not see any reason to bring a new device for repair. Samsung once recalled all its faulty devices (the faulty battery case if I remember).
Why don’t you do the same and provide us with functional phones?
It is time to show some respect to your customers.

Eloidar
A recall would be wise if it's not software related as they've now claimed three times, but that doesn't explain the two devices I own where I've filled up memory cards (some old, some new) with music and other content and not experienced error notices.

One thing I've very curious about for the people seeing this problem: Do you use the cards as an extension of the internal memory - e.g. do you save photos directly to the microSD card instead of the internal storage?

A question for Huawei: Do you not realise that the service you're offering, whether due to company policy or otherwise, comes across as worse than buying the cheapest of cheap ODM products made from refurbished parts in China? It's incredibly disappointing to see 😢 for (I'll write it again) the world's second largest manufacturer of mobile phones and one of the world's largest suppliers of corporate and cellular communications infrastructure.


Hello,
personally that the card serves as main storage or simply insert in the p20 the error appears. with cards 32 and 64 in Sandisk and Kingston.
Userlevel 4



This issue has been reported to our other departments. Yes, there will be a software update in the near future that will optimize this issue, but by the time it happens..

..please check the following recommendations from our Support and other Community members:If you have tried those steps but it does not really help, it's recommended to ask Huawei service center for help. Let us know if any of those solutions helped.

Kat
Hey @Kat,

After three months waiting, two faulty phones and a tone of Xmas photos that disappeared your answer with these suggestions sounds like a joke. It is obvious that Huawei is either unable to understand the issue or tries to buy time.Should we wait for a new update or should we take our phones to the service?
I sincerely question whether some of the Huawei reps work for Huawei or Samsung /apple/ htc ....
We, consumers, are not Huawei beta testers. We bought some new devices and we expected them to work as promised. I do not see any reason to bring a new device for repair. Samsung once recalled all its faulty devices (the faulty battery case if I remember).
Why don’t you do the same and provide us with functional phones?
It is time to show some respect to your customers.

Eloidar
A recall would be wise if it's not software related as they've now claimed three times, but that doesn't explain the two devices I own where I've filled up memory cards (some old, some new) with music and other content and not experienced error notices.

One thing I've very curious about for the people seeing this problem: Do you use the cards as an extension of the internal memory - e.g. do you save photos directly to the microSD card instead of the internal storage?

A question for Huawei: Do you not realise that the service you're offering, whether due to company policy or otherwise, comes across as worse than buying the cheapest of cheap ODM products made from refurbished parts in China? It's incredibly disappointing to see 😢 for (I'll write it again) the world's second largest manufacturer of mobile phones and one of the world's largest suppliers of corporate and cellular communications infrastructure.
Hello,
personally that the card serves as main storage or simply insert in the p20 the error appears. with cards 32 and 64 in Sandisk and Kingston.

So you don't just use it for media, but use it for app data and as an extension of your internal nand?
Userlevel 1




This issue has been reported to our other departments. Yes, there will be a software update in the near future that will optimize this issue, but by the time it happens..

..please check the following recommendations from our Support and other Community members:If you have tried those steps but it does not really help, it's recommended to ask Huawei service center for help. Let us know if any of those solutions helped.

Kat
Hey @Kat,

After three months waiting, two faulty phones and a tone of Xmas photos that disappeared your answer with these suggestions sounds like a joke. It is obvious that Huawei is either unable to understand the issue or tries to buy time.Should we wait for a new update or should we take our phones to the service?
I sincerely question whether some of the Huawei reps work for Huawei or Samsung /apple/ htc ....
We, consumers, are not Huawei beta testers. We bought some new devices and we expected them to work as promised. I do not see any reason to bring a new device for repair. Samsung once recalled all its faulty devices (the faulty battery case if I remember).
Why don’t you do the same and provide us with functional phones?
It is time to show some respect to your customers.

Eloidar
A recall would be wise if it's not software related as they've now claimed three times, but that doesn't explain the two devices I own where I've filled up memory cards (some old, some new) with music and other content and not experienced error notices.

One thing I've very curious about for the people seeing this problem: Do you use the cards as an extension of the internal memory - e.g. do you save photos directly to the microSD card instead of the internal storage?

A question for Huawei: Do you not realise that the service you're offering, whether due to company policy or otherwise, comes across as worse than buying the cheapest of cheap ODM products made from refurbished parts in China? It's incredibly disappointing to see 😢 for (I'll write it again) the world's second largest manufacturer of mobile phones and one of the world's largest suppliers of corporate and cellular communications infrastructure.
Hello,
personally that the card serves as main storage or simply insert in the p20 the error appears. with cards 32 and 64 in Sandisk and Kingston.
So you don't just use it for media, but use it for app data and as an extension of your internal nand?


Hello,
I have tried both possibilities and I have the error every time.
After a week of exchange of mail with the service after sale here is their answer:

Dear Mr.

Thank you for the return email and the information provided.

Further in your situation, we thank you for waiting for a corrective update for the problems of the SD cards, as for the radio application, we advise you to install a radio application via the play store

Thank you for your understanding, we wish you a good day.
Userlevel 4





This issue has been reported to our other departments. Yes, there will be a software update in the near future that will optimize this issue, but by the time it happens..

..please check the following recommendations from our Support and other Community members:If you have tried those steps but it does not really help, it's recommended to ask Huawei service center for help. Let us know if any of those solutions helped.

Kat
Hey @Kat,

After three months waiting, two faulty phones and a tone of Xmas photos that disappeared your answer with these suggestions sounds like a joke. It is obvious that Huawei is either unable to understand the issue or tries to buy time.Should we wait for a new update or should we take our phones to the service?
I sincerely question whether some of the Huawei reps work for Huawei or Samsung /apple/ htc ....
We, consumers, are not Huawei beta testers. We bought some new devices and we expected them to work as promised. I do not see any reason to bring a new device for repair. Samsung once recalled all its faulty devices (the faulty battery case if I remember).
Why don’t you do the same and provide us with functional phones?
It is time to show some respect to your customers.

Eloidar
A recall would be wise if it's not software related as they've now claimed three times, but that doesn't explain the two devices I own where I've filled up memory cards (some old, some new) with music and other content and not experienced error notices.

One thing I've very curious about for the people seeing this problem: Do you use the cards as an extension of the internal memory - e.g. do you save photos directly to the microSD card instead of the internal storage?

A question for Huawei: Do you not realise that the service you're offering, whether due to company policy or otherwise, comes across as worse than buying the cheapest of cheap ODM products made from refurbished parts in China? It's incredibly disappointing to see 😢 for (I'll write it again) the world's second largest manufacturer of mobile phones and one of the world's largest suppliers of corporate and cellular communications infrastructure.
Hello,
personally that the card serves as main storage or simply insert in the p20 the error appears. with cards 32 and 64 in Sandisk and Kingston.
So you don't just use it for media, but use it for app data and as an extension of your internal nand?
Hello,
I have tried both possibilities and I have the error every time.
After a week of exchange of mail with the service after sale here is their answer:

Dear Mr.

Thank you for the return email and the information provided.

Further in your situation, we thank you for waiting for a corrective update for the problems of the SD cards, as for the radio application, we advise you to install a radio application via the play store

Thank you for your understanding, we wish you a good day.


Did they not provide an ETA for a fix to a device-breaking feature? That's atrocious 👎
Userlevel 1
Here in Slovenia my service provider comfirm that the version SNE LX 1 8.2.0. 138(C432) did not solve the problem. After that Huawei provide a new update to the version SNE LX 1 8.2.0. 140(C432). My phone is still on service. They will test this version. I am waiting for results.
Userlevel 2
I give up. I removed my MicroSd card and replaced with a SIM card. That's working fine.
Userlevel 4
I give up. I removed my MicroSd card and replaced with a SIM card. That's working fine.

It's good that the additional SIM feature is working, but you shouldn't have to do that - Huawei should be offering a fix, or at least an explanation, after two months of user reports to go by. Requesting a faulty device from a user (and replacing it with a new one) to see the issue in action would have been the first thing that should've been done.
I'm from Portugal and start to have this issue. My sd card it's a 64gb SanDisk ultra xc classe 10 and the software compilation is 8.2.0.131(c33). The phone have only 4 day's use and for 3 times lost contact with sd card, losing phone ring tones and was unable to reading photos... Etc... Restart solved the problem. But after this 3 times the system tell me that the sd card was damage and need to format. I transfer every sd data to Windows, formated sd with phone software, and replaced every data to sd card again. After that i'm waiting for problems to repeat to get to ask a refund or change to other brand. 😞
Userlevel 2
Poor response from Huawei, in my opinion. They know about this issue but have done sweet FA about it.
Userlevel 1
Brilliant. I bought my Mate 20 lite yesterday. Took the SD card out of my p8 lite, put it in the Mate 20 lite and two hours later I got my first SD warning.
Today I got my second warning.

It doesn't say that the SD card is corrupt. Instead it says:

Matige lees-/schrijfprestaties van SD-kaart
Maak een back-up van uw gegevens en vervang u...

Translated from Dutch into English:

Read and write capabilities of the SD card are below average.
Create a back-up of your data and replace you...

That's all I could see.

Is this really a warning that my SD card is getting old (it is possible, it is almost 2 years old and has seen a lot of use) or is this related to the corruption warning others had and just poorly translated into Dutch?

Additional question. What brand of SD card does Huawei advises?

General information:

I use my card to store my photos, books, music and one data file that contains my passwords that is being used by a password app.
Not to install apps.

My phone is running SNE-LX1 8.2.0.140(C432)


Userlevel 4
@Martin_1: Welcome to our club 😉

Forget about any "Huawei SD-card recommendation". There is no! Testet 3 brands! I've seen different kind of error messages... It all ended with lost files/directories on the card and a corrupt file structure. I would recommend not saving any photos / important data on the SD card at the moment, wait for the next real firmware update (whenever this will happen... not those google patches) and send back the device if the error persists (which i'm rather sure of...)
Userlevel 1
Sending it back is not an option. Who knows how long it will be gone and I can't do without my phone for work.

I will buy a new SD card (I wanted a larger one anyway) and see where it leads me. If it also gives an arror the phone goes back and I'll buy another brand.

It would be a shame because I really like Huawei and also have (besides my previous P8 lite) their Mediapad M5 10.8 tablet.

Strange thing is that the tablet also has the same SD card in it that is as old (I bought the tablet a few months ago to replace my Samsung) and it doesn't give this error.

Reading through all the posts here it doesn't seem to be a software issue but more of a hardware issue. That is also not easily fixed I saw.
Userlevel 2
I strongly advise you to save yourself from the frustration and return the phone before you get to attached. Get a different model/brand instead.
Userlevel 4
Android Pie Beta 9.0.1.150 for Mate 20 Lite has been released here in Germany (for 200 Betatesters). Will test and report...
Userlevel 4
Brilliant. I bought my Mate 20 lite yesterday. Took the SD card out of my p8 lite, put it in the Mate 20 lite and two hours later I got my first SD warning.
Today I got my second warning.

It doesn't say that the SD card is corrupt. Instead it says:

Matige lees-/schrijfprestaties van SD-kaart
Maak een back-up van uw gegevens en vervang u...

Translated from Dutch into English:

Read and write capabilities of the SD card are below average.
Create a back-up of your data and replace you...

That's all I could see.

Is this really a warning that my SD card is getting old (it is possible, it is almost 2 years old and has seen a lot of use) or is this related to the corruption warning others had and just poorly translated into Dutch?

Additional question. What brand of SD card does Huawei advises?

General information:

I use my card to store my photos, books, music and one data file that contains my passwords that is being used by a password app.
Not to install apps.

My phone is running SNE-LX1 8.2.0.140(C432)




You can ignore that message. It merely means that the microSD you are using is not very fast. It's actually a helpful, if not confusing, message. It does not indicate any form of corruption.

I have now tested numerous cards - different speeds, brands, sizes - and found no issue on both handsets. I've found Kingston 'HyperX' cards to be the most compatible.
Userlevel 4
I strongly advise you to save yourself from the frustration and return the phone before you get to attached. Get a different model/brand instead.

I agree. Over two months and seven pages of reports with no suitable reply or explanation from Huawei. That's not acceptable and it's not worth your time to wait for a refurbished unit to be sent. If you have the option of returning your Huawei phone and using another brand, do it.
Hello,
Shorty after the ANE-LX1 8.0.0.170 update (had it 2 days ago), I've gotten the "SD card is damaged, please replace" notification this morning. My phone, a Huawei P20 Lite bought last year in June, was left untouched, turned on for the night. It is a 128 GB Kingston SD card of which 62 GB was used for mainly photos and videos, bought at the same time as the phone. Due to my own thought that something like this would never happen, I didn't back up any of it on my laptop because my laptop would freeze and I found it a hassle, unfortunately. I will be anticipating updates and good news, I won't give up on this phone just yet . We'll wait and see
Userlevel 4
Hello,
Shorty after the ANE-LX1 8.0.0.170 update (had it 2 days ago), I've gotten the "SD card is damaged, please replace" notification this morning. My phone, a Huawei P20 Lite bought last year in June, was left untouched, turned on for the night. It is a 128 GB Kingston SD card of which 62 GB was used for mainly photos and videos, bought at the same time as the phone. Due to my own thought that something like this would never happen, I didn't back up any of it on my laptop because my laptop would freeze and I found it a hassle, unfortunately. I will be anticipating updates and good news, I won't give up on this phone just yet . We'll wait and see


I strongly advise that you take the microSD card out of the phone and create a backup of the data. If the phone is corrupting data, leaving it in the phone is unwise.
Userlevel 1


Read and write capabilities of the SD card are below average.
Create a back-up of your data and replace you...

You can ignore that message. It merely means that the microSD you are using is not very fast. It's actually a helpful, if not confusing, message. It does not indicate any form of corruption.

I have now tested numerous cards - different speeds, brands, sizes - and found no issue on both handsets. I've found Kingston 'HyperX' cards to be the most compatible.


Bit the SD card is a Samsung EVO XC1 Class 10 card. How can that be to slow? It's an older card so maybe the new Samsungs EVO's are faster. But I can't imagine that to be honest.
Userlevel 4
Tested the Beta 9.0.1.150... and what's your guess, aye?

Yes: Same SD-card error reproduced within 12 Hours! Photos disappear, Card error messages, etc.

THERE IS NOW SOFTWARE FIX FOR DEFECT SD CARD READER IN THE MATE 20 LITE!!!

I guess Huawei will have to deal with recycling a lot returned Mate 20 Lite models in the near future..
Mine will be going back to service for the second time.

I'm curious, at what point the hardware defect of the Mate 20 Lite will be acknowledged by Huawei, finally?
Userlevel 2
Thats the feckin 64,000 dollar question. I thought Nokia were bad with their Nokia 8.
Userlevel 2
Would getting a Huawei NM card be the way to go, to sort out the extra storage??

Jeff

Has anyone tried this with success?

Jeff

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