Mate 20 lite - needs restart before charging

  • 17 April 2019
  • 2 replies

I have a P20 Mate Lite not even 3 weeks old, but i need to restart the phone every time before it starts charging. Any ideas why?

2 replies

Hi Amy,

Mate 20 lite
Userlevel 7
Badge +11
Hi Rene,

Thank you for joining the community! Could you please let us know what device you are using? Is it a P20, a P20 Lite or a Mate 20 Lite? 😃

Could you please try to reset your device? You will find a how to in this thread.

Looking forward to your reply!