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Mate 20 lite screen dimming problem

  • 30 December 2018
  • 24 replies
  • 17675 views

Userlevel 1
Whwn will be solved screen dimming problem on mate 20 lite. And also there is a problem with some cyrilic characters in smart keyboard apk
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Best answer by Stevep1980 9 February 2019, 22:47

Anyone still having issues with the screen dimming. If you have developer options enabled and the animation scale is off on all the settings. This is what was causing my screen to dim after a few seconds. So I changed it all to 0.5x and the screen dimming has stopped 👌
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24 replies

Userlevel 7
Badge +6
Hi @vova82,

Happy to hear that you are using one of our devices.

We wish to inform you that the screen dimming in certain apps it's a feature of the Android devices from Android 7 to Android 8, not an issue.. When switching between apps, depending on your screen resolution, the app will automatically change the screen light, such as youtube for example.

Also, addressing your secondary query, could you kindly attach a print screen of the situation you are facing?

I am looking forward to your answer!
Max
Userlevel 1
How to disable that function of apps controlling screen dimming. As for keyboard problem video is attached.
Userlevel 7
Badge +6
Hi @vova82,

Unfortunately the brightness dimming feature can not be enabled or disabled, but thank you for your feedback in regards to this, we will forward this further to our IT development department.

As for the keyboard Cyrillic characters, have you changed the pre-default set language in both the settings of the phone and Keyboard?
Additionally, have you tried using a different keyboard to see if you are facing the same situation?

Keep us updated!
Max
Userlevel 1
As far as I know in phone there is no option to change pre-default language to serbian cyrilic. Problem persists with every other keyboard except swift keyboard.
Userlevel 7
Badge +6
Hi @vova82,

Thank you for getting back to us.
Could you please tell us if you are getting the serbian cyrilic characters on the pre-installed keyboard that came with the device (Gboard)?
As you've specified in your first post that you are using the smart keyboard apk, kindly be informed that we do not recommend unauthorized application or third party applications as we can't vouch for their proper functionality.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!😀
Max
I got my Mate 20 Lite just 3 days ago. Since day 1 i noticed that when i enter an app (Especially an app with white background gmail, instagram) the screen automatically dims down. It gets so dim that it's even uncomfortable to see.

I remove the auto brightness adjust but the issue still remains.

Any help?
Userlevel 7
Badge +11
Hey @mgz069,

I moved your question to this thread. Please read the previous posts and let us know if you have any other questions.
thank you @Amy

Dear @Max this issue is very annoying and i hope that your IT department can sort this out during a future update.

I read in a lot of sources that this feature discourages many Huawei users.

I hope it is taken under consideration.

Thank you all
Userlevel 1
Are you really trying to fob customers off by saying its an android problem???

I've had androids for years and this has never happened until I got a huwaei phone!!

So I ain't buying it
Userlevel 1
This is not a feature of android....

I have set my brightness to full and the screen doesn't dim when accessing diff apps.

As soon as you lower the brightness of the screen that's when it starts to dim after a couple of seconds when opening an app.

This is a huwaei fault not an android fault, which is why it hasn't happened on any of my last 6 android devices 🙄
Userlevel 1
Anyone still having issues with the screen dimming. If you have developer options enabled and the animation scale is off on all the settings. This is what was causing my screen to dim after a few seconds. So I changed it all to 0.5x and the screen dimming has stopped 👌
Userlevel 7
Badge +6
Hi @Stevep1980,

Thank you very much for providing us with your suggestion!

I have marked it as the best answer. 🙂

For the users experiencing the screen dimming situation, let us know if the response from Stevep was helpful!

Cheers,
Max
@Stevep1980 THANKS!!!

I tried everything but this works!!

I feel like a got a new phone.

Have a nice day!
Userlevel 1
Not helping in my.case. Screen still dimms
Userlevel 7
Badge +6
Hi @vova82,

Do you have auto-brightness enabled by any chance?

Best regards,
Max
Userlevel 1
No I don't have auto brightness on and problem persits on Mate 20 Pro
I'm using Mate 20 Pro and my sis is using P20 Pro, both our phones are having screen dimming issue which switching between apps even we had switch off Auto-Brightness.

Most obviously apps would be youtube, gmail, and some other apps with white background.

It there really no way to solve this issue?

Is this hardware or software problem?
Userlevel 7
Badge +11
I'm using Mate 20 Pro and my sis is using P20 Pro, both our phones are having screen dimming issue which switching between apps even we had switch off Auto-Brightness.

Isn't the solution provided by @Stevep1980 helpful, @jvson1227? Please let me know!
Userlevel 1
I think that the problem is related to PowerGenie app. When PowerGenie is disabled, there is no screen dimming.
Apparently I tried but it doesn't work, not for my Mate 20 Pro and neither do my sis's P20 Pro @Amy
Userlevel 7
Badge +11
Hey @jvson1227,

Sorry for the lack of replies in this thread! If the issues still persist, please contact our support channels to get assistance: https://consumer.huawei.com/uk/ (UK) or https://consumer.huawei.com/en/worldwide/ (worldwide).
Thank you , solved my problem.
Hello there
I am a new owner of this model after using the Samsung S8. Never had screen dimming issues with any of my Samsung phones.

I have recently changed to the Huawei Mate 20 Pro phone and I would like to know how to access the developer options please as advised in an earlier thread. I've searched in 'about phone' but nothing can be altered there. Screen has dimmed since coming off phone. This happens all the time and when I don't use phone until I pick it up next time. I haven't noticed it when using or switching apps, not as far as I'm aware. Grateful for your advice in advance.

Thank you 😉
Thanks, solved the dimming problem with your help on my Huawei Smart Z

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