Answered

Mate 20 Pro cracked screen

  • 3 November 2018
  • 4 replies
  • 20388 views

Good evening all, I have purchased the mate Pro 20 a week ago with the official flip case. This evening it fell on to my carpet and on the left side it has all cracked, any idea on what I can do. I've just spent 900 pound on this plus the case. Yet it seems very delicate.
icon

Best answer by BrotherBear 4 November 2018, 00:38

That's just bad luck. All phones are delicate. Mine is in a bumper case and it's dropped face down on the floor and all good. Use the HiCare app and make contact with a service centre asap.
View original

This topic has been closed for comments

4 replies

Userlevel 7
Badge +7
Arghh feel your pain.

Open the hicaree app on your phone to request a service repair, they will send a jiffy bag for you to send in the phone.

Damage like that I doubt your retailer would accept but you have nothing to lose trying I guess
Userlevel 4
Badge
That's just bad luck. All phones are delicate. Mine is in a bumper case and it's dropped face down on the floor and all good. Use the HiCare app and make contact with a service centre asap.
https://uk.community.huawei.com/ask-a-question-3/huawei-mate-20-pro-screen-repair-739

Posted a similar thread.

Apparently we're entitled to one free screen repair from accidental damage. http://consumer.huawei.com/minisite/uk/vipservice/

I don't know who is eligible for gold member vip, i've tried to activate my membership through the hicare app as it says but I can't find it anywhere..
Userlevel 7
Badge +11
Hi all,

I closed this topic as there already is a thread on this matter. More information about warranty can be found here.