Mate 20 Pro green edges on screen



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Userlevel 3
harnas exactly the same as me! Disappointed! Glad I bought screen protectors and a clear wrap so I could show off the beautiful twighlight colour! 😑😑😑 And up to 2 weeks. Was you told to check back until they have stock? Seems silly that other people can carry on and pre order putting them in a que. And we have to check until stock comes in and get to the back of any que?!
Userlevel 7
Badge +11
Hi @Amy can we unsolved this again please?
RajassHuawei wouldn't keep marking it as solved. Need to keep this thing going. 👍đŸģ


Done. I changed it to a 'discussion'-thread for now.
Userlevel 2
I too am experiencing this issue. I've an unlocked phone from the Carphone Warehouse. Headed in now to look about a replacement. Mine has just started and getting worse with use. The below photo is the phone after 4 days usage. You can see it starting to glow along the top and in the bottom left of the screen. I've spoken to Huawei UK customer care, sent images and have his comfirmation that he recognised the issue.

Userlevel 1
harnas exactly the same as me! Disappointed! Glad I bought screen protectors and a clear wrap so I could show off the beautiful twighlight colour! 😑😑😑 And up to 2 weeks. Was you told to check back until they have stock? Seems silly that other people can carry on and pre order putting them in a que. And we have to check until stock comes in and get to the back of any que?!
Been told to check back soon and will be replaced without any problems
Userlevel 3

harnas exactly the same as me! Disappointed! Glad I bought screen protectors and a clear wrap so I could show off the beautiful twighlight colour! 😑😑😑 And up to 2 weeks. Was you told to check back until they have stock? Seems silly that other people can carry on and pre order putting them in a que. And we have to check until stock comes in and get to the back of any que?!Been told to check back soon and will be replaced without any problems

Same. Just don't like the fact that it says upto 2 weeks!
Userlevel 1
Hopefully it will be new batch
Same issue here, i just want an official announcement from Huawei that it has been acknowledged and they are working on resolving the issue.

Its an expensive device and we deserve to know
Userlevel 2
I have the same issue on my device. Waiting for stock of the twilight version from Vodafone to get a replacement. Mine has the LG panel (LG-01-18-10-51) so I'm hoping the replacement doesn't.

If nothing changes then I'll probably get the 6t.

An official announcement from Huawei on the matter would be helpful.
Userlevel 3
I have the same issue on my device. Waiting for stock of the twilight version from Vodafone to get a replacement. Mine has the LG panel (LG-01-18-10-51) so I'm hoping the replacement doesn't.

If nothing changes then I'll probably get the 6t.

An official announcement from Huawei on the matter would be helpful.


@Amy don't suppose there is any info / acknowledgement from the powers that be yet? ☚ī¸
Userlevel 2
My phone is considerably worse this evening. Called into the Carphone Warehouse for an exchange and they have no twilight's in stocks, and don't know when they'll be in stock. My phone is 5 days old.
This really isn't acceptable. Think I'll go for the refund option and cut my losses.
Such a shame as I really like the phone.

@Amy have you heard anything yet?
Userlevel 3
My phone is considerably worse this evening. Called into the Carphone Warehouse for an exchange and they have no twilight's in stocks, and don't know when they'll be in stocks. My phone is 5 days old.
This really isn't acceptable. Think I'll go for the refund option and cut my losses.
Such a shame as I really like the phone.


Sorry to hear this.
I have the same problem with the stock and having to wait. Undecided on what to do next to be honest! Not acceptable at all. And not even a acknowledgement from Huawei on the matter. Bad show Huawei. 😑😑😑
Userlevel 2

Sorry to hear this.
I have the same problem with the stock and having to wait. Undecided on what to do next to be honest! Not acceptable at all. And not even a acknowledgement from Huawei on the matter. Bad show Huawei. 😑😑😑


My daughter noticed it today in Starbucks. That's how bad it has got.
Bought direct from EE. Panel LG 01-18-10-43. Will contact them for a replacement tomorrow. Don't notice it during the day but quite bad in the evening.
Mine has the same issue but also my Night Mode is not working . When i take a photo in very dark environment there are so many different flares all over the photo and there is no detail in the picture at all its very blurry . I bought mine from Argos and went to return it today but they said they have to come and collect it from home then they will be able to refund me ... I'm so disappointed ! I loved the phone every bit but that screen and camera are absolutely nightmare ...i will wait another month or two or maybe just wait until March for Huawei P30Pro
Userlevel 3
Reddit has quite a few post about this!

https://www.reddit.com/r/Huawei/comments/9t72ni/green_screen_on_the_mate_20_pro_looks_to_be_an/?utm_source=reddit-android
Userlevel 2
Reddit has quite a few post about this!

https://www.reddit.com/r/Huawei/comments/9t72ni/green_screen_on_the_mate_20_pro_looks_to_be_an/?utm_source=reddit-android


Been following that. For Huawei to say it's normal is a joke. Don't think I'm prepared to ride the storm I'm concerned about what happens after 30 days if Huawei are ignoring this issue.

@Amy any update? Or are we to be ignored.
Userlevel 7
Badge +7
Huawei haven't said it's normal, your retailer will refund or replace or huawei will repair under warranty.

Not all of the screens are failing, I personally think it's a small batch.

I've same screen but don't see this replicating.

For clarity, whats the model number of your phone etc

You can also pursue via huawei support app should a replacement not be what you require.

Are a number of devices having a screen problem?

Yes

Is this a large group of devices? Don't think so

Can these users get replacements? Yes

Is huawei ignoring this issue?

No, as already stated they are investigating but to help that I'd suggest stating your imei numbers direct with hiawei so they can look into it being a batch issue etc

Hope you get your replacement soon as its the best smartphone on the market in my opinion.
Userlevel 2
Huawei haven't said it's normal, your retailer will refund or replace or huawei will repair under warranty.

Not all of the screens are failing, I personally think it's a small batch.

I've same screen but don't see this replicating.

For clarity, whats the model number of your phone etc

You can also pursue via huawei support app should a replacement not be what you require.

Are a number of devices having a screen problem?

Yes

Is this a large group of devices? Don't think so

Can these users get replacements? Yes

Is huawei ignoring this issue?

No, as already stated they are investigating but to help that I'd suggest stating your imei numbers direct with hiawei so they can look into it being a batch issue etc

Hope you get your replacement soon as its the best smartphone on the market in my opinion.


Huawei have my imei number, build number and relevant photos. The Carphone Warehouse couldn't give me a date for replacement.
Userlevel 7
Badge +7
If stock wasn't an issue with the retailer you would get same day replacement, feel your pain.

Hopefully CPW will get stock sorted.

I know 11th November is like black Friday in china so I expect software update this month for the 3d scanning functionality.

Is your model single sim UK version ?
Userlevel 2
If stock wasn't an issue with the retailer you would get same day replacement, feel your pain.

Hopefully CPW will get stock sorted.

I know 11th November is like black Friday in china so I expect software update this month for the 3d scanning functionality.

Is your model single sim UK version ?



Here are updated photos.

Anyone notice the resolution on the screenshot ? Isn't it supposed to be 1440 x 3120 pixels ? All I see is 2340 X 1080. Are the LG panels bit lower resolution ?
Userlevel 1
It is showing current settings of the screen
It is showing current settings of the screen
I thought it would display the capabilities of the panel rather than settings. Am I right ? Could someone with faulty panel confirm that they did change the resolution to FHD ?
Userlevel 1
I did on mine, checked when on fhd+ and qhd and it is showing current status
I did on mine, checked when on fhd+ and qhd and it is showing current status
thanks for confirming. I know it was a bit silly but just wanted to confirm that it is not the case

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