Mate 20 Pro losing charge as its charging

  • 3 August 2019
  • 2 replies

I have a friend who has recently bought a Mate 20 Pro. Loves the phone but reports that the charge level actually goes down when on charge. This happens on both wired and wireless charging.
Any advice from Huawei or other Huawei users?

2 replies

Userlevel 4
Sounds like something is running in the background using the battery up. Also is your friend using the official charger?
I think it's a generic 10w wireless charger but he says it happens when it's plugged in as well. That will be the cable that was supplied