Sticky Answered

Mate 20 pro notifications issue

Hi. I seem to have circumstances where I'm not getting notifications from apps despite all the settings being on. I use the AOD and I know that doesn't support 3rd party apps at the moment but when I get to the lock screen I get nothing and upon unlocking the phone I get a stream of notifications.

Most notably it's happening with the Inbox app by Google so I won't know I have had any emails.

Any ideas what's happening?

Best answer by Rafal 10 November 2018, 07:34

Go to your settings and Check the app permissions. Sometimes you need to use manual settings rater than automatic management.

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14 replies

Userlevel 1
Me too

Received my mate 20 Pro couple of days ago.

Emails don't show. Which I need
And a couple of apps that I need to show don't.

This is a big problem. I may have to take the phone back and go back to iPhone
Userlevel 3
Go to your settings and Check the app permissions. Sometimes you need to use manual settings rater than automatic management.
Userlevel 3
This is something they need to fix with an update. I get an icon for SMS but not for email when AOD is on.
Userlevel 1
Rafal, nothing works. There is an article online about this.

No one has mentioned an update to fix this.
Im going to be taking mine back and warning everyone to stay away from Huawei.

Not been notified of messages on emails, and selected apps is a huge problem.

I found the solution for the pulse notification for the apps. I had issue with pulse notification for the apps. Now its resolved.
I am new user of Huawei mate 20 Pro
for the pulse (LED) notification issue: The Solution was take the back up of the phone data, I have reset my phone to factory reset. It resolved the issue. Now I can see different colours for each app notifications.
Typo date = DATA
Loving the Mate 20 Pro having moved to you from the One Plus family.

One thing I am missing is lock screen notifications which are a huge part of android for me.

Is there any way to get them activating properly.

Also, I have the official Smart Case with the window and all you get is a small notification that there had been a message, nothing about setting who it is from or anything like that...

I know others have brought up the Lock Screen Notifications issue before and a couple of months ago it was said to be being worked on... Its there any update on this yet?
Userlevel 1
this issue was not the LED, it was that I was not getting a proper notification for certain apps.

Im still getting my head around it all, having come from Apple.
If you are mobile gadget lover then don't go back to iPhone. iPhone is not smart as android phone. I was great fan of iPhone for about 4 and half years. Moved to android then I understood how much iOS is lagging with technologies.

but Apple Mac OS one of the best OS in the world, no doubt about it. But iOS no.

Regarding your app notification try this; go to settings>>notifications>>more notification settings>> check on Notification turn on screen.
Lack of notifications on AOD is pretty huge. I don't know that Huawei even acknowledge that it's an issue though?
Hi, I have an intermittent fault on my Mate 20 Pro. I had the same issue on my P20 Pro. Sometimes (although it's starting to be most times) I don't get a notification sound, I get the vibration but no sound, or I get 1/2 a notification sound. Anyone else have the same problem? I'm reading quite a few complaints about the notifications on Huawei products. You'd think Huawei would take notice. As well as that why have 1 volume control for calls and notifications (well if the notifications sound works) I'd prefer independently controlled volume settings. Other than that mega phone, love the speed, battery and just about everything else!
Userlevel 1
I dont actually get any notification on the message app, so if i get a text, the message icon doesnt do anthing?

How do I change this?


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