Came back from 2 weeks in Italy on Monday. Phone was flat after flight back. Got in late and plugged phone into charge over the night.
Went to phone in the morning, picked up phone, but the screen is not working.
The phone is on as it vibrates when plugged into the PC via USB and I can install Hisuite from the phone. However cannot gain access to the photos on the phone.
Not idea why the screen does not work. It has not been dropped nor submerged in water. It was working before being charged. I can only assume the voltage change from Italy to the UK may have thrown out a connector however strange that the phone seems to work but for the screen.
Been into Vodafone shop but they are next to useless and suggest the phone can be sent off but will be wiped.
The phone has 7 months of meaningful photos and videos I do not want to lose.
Any suggestions as to how to have the phone repaired and retain the items in its memory? USB debugging is disabled so without access to the screen (which does not work) it cannot be connected to a PC and the images are not backed up on Google drive.
Can anyone help?
Surely this must be common with touch screen phones?
Any meaningful advice appreciated.