I got my new Mate 20 pro on the 15th December 2018 from a Vodafone shop and tried claiming my free TalkBand today and I get an error on the Huawei promotion webpage. It says I have an invalid IMEI. I've checked both on my device and the box and its definitely the correct IMEI number. I've tried contacting Huawei using the contact form from the promotion website and have received no acknowledgement. As I have until 3rd January 2019 to claim the promotion, I was hoping someone from the community could provide me with an email address for Huawei Customer Services UK so I can email them thus having proof I'm trying to claim the promotion before the deadline. Can anyone please help?
Thanks in advance,
Best answer by Jmoon
Im assuming that you meet all the terms and conditions of the offer and are entering the 15 digit IMEI. I'm sure they will respond to your contact form after the holiday season but you could give them a call on the Hotline just to be sure. I've also had speedy responses from direct messaging @huaweimobileuk on Twitter.