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My mate 20 pro does not start

  • 24 July 2019
  • 2 replies
  • 484 views

I have tried charging it for an hour (it was fully charged before it stopped working), I have tried various hard resets for hours (volume up with on switch for over a minute, volume down with on switch for over a minute, just the on switch for over a minute). Still will not start.
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Best answer by Amy 25 July 2019, 10:24

Hi 1stscots,

Welcome on the community!

I recommend that you contact the support team directly as your devices might have to be sent to our service department for a more hands-on approach.
https://consumer.huawei.com/uk/support/
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2 replies

It is in a hard case, it has never been dropped. It has a screen protector. Has never been near water.
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Hi 1stscots,

Welcome on the community!

I recommend that you contact the support team directly as your devices might have to be sent to our service department for a more hands-on approach.
https://consumer.huawei.com/uk/support/

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