New battery issues

  • 7 September 2019
  • 1 reply

HI guys and gals

i accidently dropped my mate 20 pro which managed to break the back glass and punctured the battery.
having bought a 2 replacements OEM and genuine neither work. obviously this is something to do with the chip board in the battery or phone not accepting others.

im not 100% happy walking round with a punctured battery but only way i can get phone to turn on.

i can get phone on to initial huawei screen but then goes off an restarts constantly. done a hard reset wiped cache rebooted the works

Please can someone help

1 reply

Userlevel 6
Badge +4
@robinwickham83 - it looks like nobody from the community can help. I'd recommend you contact the hotline to see if they can help: