Question

Problem: Huawei Mate 20 Pro won’t turn on

  • 15 June 2019
  • 3 replies
  • 196 views

Hi, I’m using the Huawei Mate 20 Pro for 4 month and out of nowhere I used it then locked it and pressed the power button one time to unlock it after i didnt use it for like 3 mins and it just died on me. i don’t know what to do with it now because it doesn’t turn on no matter what i do. i tried connecting it to a pc or to the original power adapter and still nothing … nothing happens

3 replies

Userlevel 7
Badge +11
Hey @AndreaC,

Welcome on the community! Did you manage to fix it over the weekend? I hope so!

If not, please contact our support channels to get immediate assistance https://consumer.huawei.com/uk/
No.Unfortunaly not.
Userlevel 7
Badge +11
Hi @AndreaC,

Too bad to hear. Have you already contacted the support team?

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