Question

Snapchat issues

  • 27 November 2018
  • 27 replies
  • 24802 views


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27 replies

Having the same issue here 😭
Userlevel 6
Badge +4
@Sana Ahmed Can you check whether Max's recommendation helps?

Hi @Alaa,

Sorry to hear you are still facing the same situation!

In regards to your inquiry, we would recommend the following steps below:
1.Check if the application has any new updates.
2.Reinstall the Snapchat application.
3.Clear the application settings. This can be done from Settings > Apps > Snapchat > Force Stop > Storage > Clear Cache > Clear Data > Restart device.

Additionally, could you kindly perform a factory reset of your device? You can find the steps on how to do this here .

Should you have any further questions, please do not hesitate to contact us!
Max

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