Question

Sound from speakers when headphones connected.

  • 14 August 2019
  • 1 reply
  • 556 views

Just got a brand new mate pro 20.
When the earphones (the original) is connected it seems like the phone wont register them.

While the earphones is connected and i turn on spotify the sound comes from the speakers. If i unplug the earphones and replug them the sound switches to the earphones.

If im listening on music with the earplugs and open another app like youtube, the sound from the new app will come from the speakers once again.

Same thing with incoming calls..

This is bugging the crap out of me. How do i solve this?

1 reply

Userlevel 3
Badge +2
Hello @boardofbread, welcome to our community!

We are glad that you are using our Mate 20 Pro, however, we are truly sorry for the issue you are experiencing!

Regarding this, I think that the factory reset would help solving this. Please perform a backup before doing it, because you will loose all your data after the reset.

Please let me know if this helped you!

Meanwhile, don't hesitate to contact me if you have further issues! You can send a private message as well, if you want this kind of assistance!

Have a lovely day!

All the best,
BarneyT

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