Mate 20 series

Everything about the Mate 20 Series.

442 Topics
5,148 Replies

RajassHuawei Hidden Dragon

Mate 20 Pro green edges on screen

Can anyone explain why I'm seeing green on the edges of my Huawei mate 20 Pro?

11 246996 1845

9 hours ago

Choggelec Fresh Fortune Cookie

How to claim Huawei Watch GT and Wireless Charger

Answered

How do I claim my free watch and charger. My new phone arrived today after back order. I ordered the day before the deadline but can't find link on website

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2 months ago

jimbox99 Crouching Tiger

Mate 20 lite - All SD cards appear as damaged

Answered

Mate 20 lite, bought in germany, 1 month of use. SD card formated in phone has failed with the error "your sd card is damaged, format to fix" after formatting, and not putting data back in it, the error showed up again. error shows up at random intervals., until card is not readable again. formatte...

3 25998 192

4 days ago

havok89 Fearless Explorer

Mate 20 Pro - EMUI9 issues, bugs, dislikes, feature requests

Is there anywhere official to log these? I suppose just now the main issue/bug for me is that notifications dont really work and just arent useful. e.g. AOD doesnt show any notification icons. Cannot see expanded notifications without unlocking the device. Cannot dismiss notifications without unl...

18 25709 191

7 days ago

scott256 Opening Fortune Cookie

Best Screen Protectors for the Mate 20 Pro?

After trying out 3 different types of glass screen protector and two film protectors, nothing is working with the under-display fingerprint scanner. Will there be any official screen protectors being released or are there any particular third party ones that actually work that offer good protection?...

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13 days ago

chillphone Huawei Wonder

Mate 20 Pro update 9.0.0.187

Main feature is the super macro mode available via camera more option.

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30 days ago

Rick F

Mate 20 Pro update

So this is what the 369MB update does!! This update adds new filters and effects, and introduces the AI zoom feature for improved mini video recording. Camera As new filters and effects. You can now apply features including AI colour, background blur, and vintage to video while shooting. Adds the...

3 7931 39

2 months ago

Gordo26 Huawei Wonder

Mate 20 Global Launch - Live Stream 16.10.18 @2pm

Was thinking we could get a running convo going while watching the Live Stream (or the lucky few who are in attendance at the live show) with our thoughts & questions First impressions etc

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5 months ago

J. Jonaitis Opening Fortune Cookie

Instal default weather app on Mate 20 Pro

Answered

Hello I accidentally uninstalled default weather app on Huawei mate 20 pro and now can't find it. Could anyone tell me please where to find this default weather app? Thank you in advance!

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20 hours ago

Amy Community Manager

Share your questions! - Mate 20 Pro Q&A session with a product trainer Alex

On the 16th we introduced the Mate20 Pro...isn't it amazing🤩!? We teamed up with our product trainer Alex for our next Q&A session. Share your questions about the Mate20 Pro Do you have questions about the power management? Usabliity? The camera? Ask anything you'd like about the Mate 20 pro below...

6 20827 37

1 month ago

jp007_uk Opening Fortune Cookie

Mate 20 Pro Screen Mirroring

Question

I'm new to Huawei just purchased the Mate 20 Pro coming from OnePlus 3t... I'm trying to mirror my screen to a Goggle Chromcast but the quality is awful. I've tried different apps, TVs and even another Chromcast device but its always the same poor quality. My wife uses her Samsung Galaxy S8 fine an...

2 9079 36

30 days ago

Jmoon Huawei Wonder

Mate 20 Pro camera error

Answered

Lots on here about green screen. I do seem to be affected but not as badly as other (see pic)s. However, is anyone else suffering from this frequent camera error (see pic)? It occurs in a variety of camera modes and also affect ability to use facial recognition. I'd normally just exchange unit b...

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2 months ago

levy.shane Opening Fortune Cookie

Mate 20 pro notifications issue

Question

Hi. I seem to have circumstances where I'm not getting notifications from apps despite all the settings being on. I use the AOD and I know that doesn't support 3rd party apps at the moment but when I get to the lock screen I get nothing and upon unlocking the phone I get a stream of notifications....

2 22826 34

12 days ago

cesar.mifune Fearless Explorer

Voice Unlock on Mate 20 Pro

Answered

I am a new Huawei user, prior with my Mate 20 Pro, I was using a Samsung S8+. Since then, I have started to use Google Assistance regularly. With my old S8+ I could wake it up, unlock the phone and straightaway the screen will brought me to Google Assistance and be ready to listen for my next voice...

1 7842 33

2 months ago

bjorsim Hidden Dragon

Mate 20 Pro and Google Pay

Question

I'm struggling to get Google Pay to work, the first few times I tried, the terminal told me to either use chip or another card. The store and terminal do support Google Pay. Then I tried to switch to a new SIM card, and now nothing happens at all (though I'm not sure if this is what caused it). The...

0 4938 31

3 months ago

banditkd Fearless Explorer

Wifi Calling on Vodafone

Answered

I have been holding off pushing the button to buy a mate 20 pro but with all the green screen issues i have been hesitant to do so. Now it appears that a new batch is making its way into the supply chain I'm getting close again bit it then occurred to me that I need Wi-Fi calling to work on what eve...

1 2294 30

30 days ago

geovass Crouching Tiger

Mate 20 Pro accessibility services

Question

Hello, It seems emui is constantly killing the accessibility services. I am running 122 firmware. Anyone else facing the same issue? I have secured the relevant apps under battery optimization and also under apps/special access/battery optimization. It doesn't seem to work though.

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4 months ago

RajassHuawei Hidden Dragon

New EMUI update - Block all strangers

Has anyone noticed a change in their phone manager app after the update?

0 1868 26

1 month ago

djabroad Fresh Fortune Cookie

Mate 20 pro delayed

Answered

Huawei maybe playing games. I pre ordered one with Amazon to be delivered tomorrow, however I just received a message today from Amazon saying its been delayed until 20th Nov by Huawei. Why? I can only think that they have underestimated potential orders or they arent ready for full sales. Either wa...

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5 months ago

FFQ Fresh Fortune Cookie

Voice recording has no sound Mate 20 Pro

Hi I had this problem since I bought my Huawei Mate20 pro. When i record my voice either by using the Voice Recorder app or by making voice messages in Whatsapp, I almost have no sound. You can hear the first milliseconds of my voice and the rest is silent. I can record very low sounds without any...

6 4562 25

9 days ago

bjorsim Hidden Dragon

Who would like the option to take 16:9 aspect ratio photos with your Huawei phone?

I wanted to start this conversation to see if there are others like me, who miss this ability. Technically it's just a firmware update away and if enough of us voice a desire for this, Huawei might listen. For me 16:9 aspect ratio is very important because it's the most practical when viewed on a n...

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9 days ago

Katy406 Opening Fortune Cookie

Snapchat issues

Question

My front camera on snapchat is permanently zoomed it, but it isn't on the camera app. I've changed the ratio to see if that would help but it hasn't. Any suggestions everytime I open Snapchat I get a close up of my nose haha help!

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15 days ago

Piers Hidden Dragon

Is there a way to increase volume when headphones are used?

Answered

I'm using the same headphones I've used with my last three phones. I've not noticed an issue with volume, but I used my Mate 20 Lite with headphones for the first time and tested with both the Google Play app and Huawei app - the volume was quiet compared to other devices. 3.5mm jack in use. Is th...

1 22543 23

1 month ago

Jase Huawei Wonder

Can't find video settings Mate 20 Pro

Answered

Having watched probably all the YouTube reviews on the mate 20 I'm trying to find how to video with the people in colour and everything else black and white? Help

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5 months ago

Scre3807 Opening Fortune Cookie

Mate 20 Pro microphone keeps not workin

Answered

Any ideas how to stop it cutting out randomly and then not working till I restart it...

1 6421 22

7 hours ago

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Mate 20 series

Share your Mate 20 Pro Tips & Tricks

Mate 20 Pro Vs Mate 10 Pro

Share your questions! - Mate 20 Pro Q&A session with a product trainer...

442 Topics

Mate 20 Pro green edges on screen

How to claim Huawei Watch GT and Wireless Charger

Answered

Mate 20 lite - All SD cards appear as damaged

Answered

Mate 20 Pro - EMUI9 issues, bugs, dislikes, feature requests

Best Screen Protectors for the Mate 20 Pro?

Mate 20 Pro update 9.0.0.187

Mate 20 Pro update

Mate 20 Global Launch - Live Stream 16.10.18 @2pm

Instal default weather app on Mate 20 Pro

Answered

Share your questions! - Mate 20 Pro Q&A session with a product trainer Alex

Mate 20 Pro Screen Mirroring

Question

Mate 20 Pro camera error

Answered

Mate 20 pro notifications issue

Question

Voice Unlock on Mate 20 Pro

Answered

Mate 20 Pro and Google Pay

Question

Wifi Calling on Vodafone

Answered

Mate 20 Pro accessibility services

Question

New EMUI update - Block all strangers

Mate 20 pro delayed

Answered

Voice recording has no sound Mate 20 Pro

Who would like the option to take 16:9 aspect ratio photos with your Huawei phone?

Snapchat issues

Question

Is there a way to increase volume when headphones are used?

Answered

Can't find video settings Mate 20 Pro

Answered

Mate 20 Pro microphone keeps not workin

Answered

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