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Fixing Matebook D Audio Lag / Pop


I recently purchased a Huawei Matebook D, model KPL-W00 with AMD Ryzen 5 CPU. Everything seems Ok, except that the audio has a glaring lag/pop when kicking in. Sometimes up to the first half to full second of audio is cut off.

I tried replacing the pre-installed Realtek audio driver with the Microsoft High-Definition Audio driver, and that mostly took care of the lag part, but there is still a very loud, deep, bassy, annoying *pop* whenever the audio kicks in from standby.

This is really, really bad; is there a way to fix this?
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Best answer by djdave238 14 February 2019, 01:18

For anyone else who has this issue with this laptop:

Do NOT use the audio driver that Huawei provides; it doesn't work.

Use this one instead:

http://asrock.pc.cdn.bitgravity.com/Drivers/All/Audio/Realtek_Audio(v8067_FF00).zip

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Really need some help with this or I will have to return the laptop. This is unacceptablely poor quality for the use which I need this machine.
For anyone else who has this issue with this laptop:

Do NOT use the audio driver that Huawei provides; it doesn't work.

Use this one instead:

http://asrock.pc.cdn.bitgravity.com/Drivers/All/Audio/Realtek_Audio(v8067_FF00).zip
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Hi @djdave238,

Happy to hear that you are using one of our devices!

Thank you very much for providing your feedback in regards to this! It will be very useful for incoming users. 😀

Cheers,
Max
Also, if you're using Windows 10 (I don't know about Windows 8.1), you will need to disable automatic driver updates from Windows Update, because it will remove the custom driver and silently reinstall the broken one. You can find details on that here:

https://www.laptopmag.com/articles/disable-automatic-driver-downloads-on-windows-10

And here:

https://www.howtogeek.com/302595/how-to-stop-windows-10-from-automatically-updating-hardware-drivers/

I recommend using both if you can.

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