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Watch GT pre order warranty


Userlevel 2
I've had my watch four days and it's been great. But after 4 days it's just dead, screen is black and unresponsive, charger isn't bringing it to life. I went to bed with about 60% battery and it last sent my heart rate to my phone at 05:10 this morning. Woke up and it's just dead, tried holding buttons to bring it back.

Really disappointed I'm now on my third mate 20 Pro and my watch lasted a whole 4 days.

Anyone who can help. Please reply
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Best answer by pincho21 27 November 2018, 13:17

The products inside the Gift Bundle come with the Huawei consumer limited warranty of: (a) 24 months for the Huawei Watch GT; and (b) 3 months for the Huawei Wireless Charger, further details can be found at: https://consumer.huawei.com/uk/support/warranty-policy/

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Userlevel 1
Ldm2015 wrote:

I've had my watch four days and it's been great. But after 4 days it's just dead, screen is black and unresponsive, charger isn't bringing it to life. I went to bed with about 60% battery and it last sent my heart rate to my phone at 05:10 this morning. Woke up and it's just dead, tried holding buttons to bring it back.

Really disappointed I'm now on my third mate 20 Pro and my watch lasted a whole 4 days.

Anyone who can help. Please reply


It should do
Userlevel 3
Jonhob68 wrote:


Ldm2015 wrote:

I've had my watch four days and it's been great. But after 4 days it's just dead, screen is black and unresponsive, charger isn't bringing it to life. I went to bed with about 60% battery and it last sent my heart rate to my phone at 05:10 this morning. Woke up and it's just dead, tried holding buttons to bring it back.

Really disappointed I'm now on my third mate 20 Pro and my watch lasted a whole 4 days.

Anyone who can help. Please reply

It should do


Yes 24month warranty contact Huawei support
Userlevel 3
The products inside the Gift Bundle come with the Huawei consumer limited warranty of: (a) 24 months for the Huawei Watch GT; and (b) 3 months for the Huawei Wireless Charger, further details can be found at: https://consumer.huawei.com/uk/support/warranty-policy/

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