Question

Hotspot playing up on Mate 10 pro

  • 27 August 2019
  • 2 replies
  • 53 views

Userlevel 2
Suddenly (since update to EMUI 9.1?) hotspot doesn't work. The other device I'm trying to pair with the phone connects alright, but doesn't receive data, even if 4g on the phone has full bars. I get a "connected but no Internet" message on the device. Any suggestions?

2 replies

Userlevel 1
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Hello there; If your cellular data is active when you normally connect, click on the access point and note that the data limit is "Unlimited" in the "data limit" section. If it is limited and full, you will receive no Internet access warning.
Userlevel 2
It was due to the 9.1 update. Following advice from Huawei support it was fixed by resetting network settings and then clearing the cache. All's good!

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