Connect P8 Lite to wifi

  • 9 May 2019
  • 5 replies

Brand new p8 lite un-used but had it well over a year to give my son his first mobile, so warranty has expired, set it up for him but I cant connect it to wi fi it says its switched on but not finding any wi fi hub, I have done a soft and hard reboot but still doesn't connect, can anyone help, have also tried to e-mail support but for some reason Huawei doesn't recognise my e-mail address, frustrating....

5 replies

Userlevel 6
Badge +6
Can you give us the code of your device?

Is it P8 Lite 2015 or 2017?

P8 Lite 2015=ALE-L21
P8 Lite 2017=PRA-LX1

Furthermore, can you tell us whether your Wi-Fi is 2.4GHz or 5.0GHz? On older models, you might want trying to connect to a 2.4GHz network.
It is a p8 lite ALE-L21, but brand new
Userlevel 6
Badge +6
Oh boy, that's an old model. Try connecting to WiFi 2.4GHz
Ssorry, how do I do that ?
Userlevel 4
We are sorry, unfortunately the community do not seem to have an answer for your query. We'd suggest you reach out to our official support channels here