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EMUI stuck on 5.1 P10 Plus


Hi all.

Is anybody else stuck on B162 software release on their P10 Plus? I'm running a UK Sim free model VKY-L09C432B162 and getting more and more frustrated.

Huawei on FB state my IMEI is on the approved list for the Oreo upgrade, but I'm resigned to the idea that I'll never get it. Am I the only one?

Roger
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Best answer by Max 24 August 2018, 13:42

Hi Roger!

Glad to hear that you are using one of our products! :D

Regarding your question, we can confirm that the P10 Plus is scheduled to receive the Oreo update, together with the EMUI 8. Please bear in mind that the update packs are made available in batches, so not all devices are receiving them at the same time.

That being said, if you would please be so kind as to provide me your phone's IMEI number in a private message, I can check if the Oreo update is available for your phone.

To send a private message, simply click on my name in the post and, in the page the opens, select Send message. Please do not post the IMEI number in this discussion.

Looking forward to check this information for you!

Max
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38 replies

I'm pleased to say that last week I got the update to Oreo and EMUI 8, with an October 2018 security patch level.

the phone seems to be responding well, only a slight annoyance with the power management app - but I've sorted that now thanks to a quick google search on how to turn off notifications for power intensive apps.

Battery life seems fine, and I'm once again happy Huawei, so have bought one to replace my son's S6!
I think some users don't try the 'download full package' and thats why they may be stuck

go to settings > system updates> wait for the update check to finish > click the 3 dots top right> choose 'download latest full package'

this works to download some latest patches if you haven't received any updates at all as that's how i got the Jan 2018 update.

but still not the Oreo one lols😉
I just received a replacement handset as my old p10 developed a problem with the finger print scanner. This phone is stuck on emui5. It's driving me insane. Can someone please advise? I was chatting online to customer services and they just left me hanging for 9mins without any communication...
We all screwed m8. There's nothing on the Web regarding P10 Plus...
I just received a replacement handset as my old p10 developed a problem with the finger print scanner. This phone is stuck on emui5. It's driving me insane. Can someone please advise? I was chatting online to customer services and they just left me hanging for 9mins without any communication...
I gave up ringing costumer service. They are like a broken record lol! Can you imagine that even my Huawei media pad got September security update patch? And we talking about a 3 year old model... Nuff said 😡
Agreed! If not for Formware Finder app I wouldn't have gotten any updates since B113. And I have a C432 sim free model that isn't locked to a network.

But now I'm on B360 Oreo, FF doesn't work anymore to get new updates. So I'm stuck.

I've also called Huawei customer service, even got a reference number, but no updates still a month on and having chased them.

Theres a huge bug/flaw in their update push process, and either the company is clueless what is causing it or just don't care enough to dedicate engineering time to fix it.
One year older than my P10 Plus and my Z Droid Force just got September 2018 security update patch lol! Huawei don't care about the costumer...
Fair point. I suppose they haven't really had the devices though to challenge the likes of Samsung and Apple until now. They need to get it right
They're not a new company though, they were founded in 1987 and overtook Ericcsson as the largest manufacturer of telecommunications equipment in 2012, so you would think that they would have got all this sorted by now.
I suppose this is the issue with a newish Chinese firm. They've learnt how to build some cracking devices but haven't grown their customer service and support accordingly.
Same build as mine, bought in January, sim free, am on 3 network. Have been in touch with Huawei Customer Service, all they can offer is for me to send my phone to the nearest service centre and they will see if they can update it there. Explained that this would mean me being without my phone for about 2 weeks, also they kept telling me that they would check that my phone wasn't damaged! Tried telling them that my phone isn't broken - just needs update and asked when I can expect said update - reply said they 'don't know'. Not exactly good customer service. I would consider taking my phone to service centre if it was close to home, but not prepared to drive over 40 miles on the off chance they will be able to update it for me.
Hi also have a P10 plus build number VKY-L09C432B162 from Caroline warehouse on Vodafone. My Android security patch level is July 2017. I find it pretty shocking that no updates since then. The phone is great but I've had it over 12 months now and want some new features. When will the Android 8 update be available for my device?
Im on Vodafone in the UK, but bought through carphone warehouse so phone is unlocked
Can I enquire what network you're on please, just that I've been told that network providers can impact when you get updates. Thx
Userlevel 2
Hi Smogy Got emui 8 yesterday fraud there isn't any other way to get the update just be patient and you will get it eventually. I had to wait a year!!
I also have this problem, been looking forward to getting Android 8 and updated EMUI since buying the phone 12 months ago.

My last 3 phones (won't mention the brand names) used to get updates quickly and keep you interested in the brand. In opting for Huawei I was hoping for a similar experience from a manufacturer who was making good inroads into the leading phone brands - especially useful I thought since I have also bought into the wider Huawei experience by buying a smartwatch 2.

How can I get this update like other?
Userlevel 2
Got a Mate 9 same problem so I am going for a oneplus 6t when it is released
I too am stuck on the same EMUI version as the OP. I also have the P10plus. I have had my phone for less than a year and was told, at the time of purchase that, the android update would soon be rolling out. I bought an unlocked phone without a sim card. The last security update was July 2017 - before my phone was purchased. How much longer will I have to wait?
Userlevel 2
Yes buy a oneplus
I have the same issue as Ror100. P10 plus build VKY-L09C432B162. No updates in 12 months. Any advice?
Userlevel 2
Yep I'm getting Oneplus 6t when it is released
Userlevel 2
Have you tried firmware finder?
Yes I tried. On FF list was B150 update which was removed and now is B152 which is not approved for instalation. I think 🤔 I ganna scrap my p20 c782. What for I need that phone if I cannot use all the features.
Userlevel 2
And that is the same answer I have been getting since February for my Mate 9
I wonder when Huawei will stop lieing.
Userlevel 2
And that is the same answer I have been getting since February for my Mate 9
Userlevel 7
Badge +11
Hi all,

I just merged 2 topics on Huawei P10 plus software.

Please read Max's reply:

Regarding your question, we can confirm that the P10 Plus is scheduled to receive the Oreo update, together with the EMUI 8. Please bear in mind that the update packs are made available in batches, so not all devices are receiving them at the same time.


Let us know if you have any other questions. We are happy to help. 🙂

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