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Huawei home and apps are not responding on P9 Lite

  • 27 August 2018
  • 5 replies
  • 3124 views

I've got the p9 lite and recently it has been very slow responding to anything. It also freezes regularly and a box pops up saying certain programmes are not responding, this can he WhatsApp, Spotify or Huawei home. Is anyone else having problems with this?
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Best answer by Max 29 August 2018, 18:00

Hi RDenton!

Sorry to hear about the apps issue with your P9 Lite phone.

Before attempting a factory reset, you can try to first wipe the phone's cache partition. As opposed to the factory reset, this will not affect your data and may solve your issue To do that, please follow the instructions below:

To do that, simply follow the instructions below:

1. Switch off the phone
2. Start pressing and holding at the same time the power button and the volume up button until the logo appears
3. In the new menu, using the volume buttons to navigate and the power button to choose, select Wipe cache partition, followed by Reboot system now. The phone will then restart.

For extra accuracy in entering the recovery menu, please remove the phone's protective case, if you have one. Also, make sure that you start pressing the two buttons at the exact same time and that you press the outer part of the volume up button. That way, you avoid accidentally pressing the volume down button as well, which will take you to a different menu. Finally, to ease the button pressing, hold the phone in landscape orientation.

Feel free to try this at your leisure!

Max
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5 replies

Hi @RDenton i know that @Rick F has experience with the P9. Maybe he'll recognises you're specific problem?
It sounds a daft question but software all up to date?? When you get the box popping up it is usually a software issue. Firstly I would ensure you have backed your handset up, as a full reset may be only way of fixing if software all up to date unfortunately @RDenton .
It can happen with Android devices from time to time but a reset or software update can usually help! Hope you get it resolved
Userlevel 7
Badge +6
Hi RDenton!

Sorry to hear about the apps issue with your P9 Lite phone.

Before attempting a factory reset, you can try to first wipe the phone's cache partition. As opposed to the factory reset, this will not affect your data and may solve your issue To do that, please follow the instructions below:

To do that, simply follow the instructions below:

1. Switch off the phone
2. Start pressing and holding at the same time the power button and the volume up button until the logo appears
3. In the new menu, using the volume buttons to navigate and the power button to choose, select Wipe cache partition, followed by Reboot system now. The phone will then restart.

For extra accuracy in entering the recovery menu, please remove the phone's protective case, if you have one. Also, make sure that you start pressing the two buttons at the exact same time and that you press the outer part of the volume up button. That way, you avoid accidentally pressing the volume down button as well, which will take you to a different menu. Finally, to ease the button pressing, hold the phone in landscape orientation.

Feel free to try this at your leisure!

Max
@Max thank you for your help. Wiping the cache partition seems to have fixed the problems.

Rebecca
Userlevel 7
Badge +6
Hi Rebecca!

So happy to hear that the instructions provided helped you in your case! ;)

Let us know if there's anything else we can help you with!

Max

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