Question

Huawei Mate 10 Lite Screen not functioning after restart is ok

  • 12 July 2019
  • 4 replies
  • 551 views

I have Huawei Mate 10 Lite. Since yesterday when I try to slide the screen to unlock the phone nothing happens. After I restart the forcefully the device the screen is working properly till next time I try to unlock it.

Also the middle part of the screen is not working at all.

4 replies

Userlevel 7
Badge +11
Hey Pepe_Lina,

Welcome on the community! That sounds like you are having some big issues on your device. 😞 Did you manage to solve this over the weekend?

If not please reset your device, you can find a how-to here.

Please let us know how it goes!
Hello,

I haven't solved the problem yet. I restarted the phone in safe mode and had the same issue.
I think that the screen has been unstuck. But if so why after restart the screen is working till next time.
Userlevel 6
Badge +4
@pepe_lina , sorry to hear it's not resolved yet. I've flagged for the support team to look at this, although you can contact them direct if you wish.
Thank you very much for your help and support.

Reply