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Mobile Wifi E5785

  • 8 November 2018
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Hi. Hope someone can help, as I seem to be getting nowhere.
Just bought a Huawei E5785lh-22c mobile wifi device. But although I can get our iphones to connect to the wifi it wont let them connect to the internet. Just keep getting a message saying "unable to connect to the server"
I've tried resetting both the device and phones, and the sim works fine if I put it in a phone, so it's not that. This is the second device I've had and neither will connect to internet?
Any help please?
Many thanks.
Bren.
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Best answer by Max 17 November 2018, 03:05

Hi Brenk,

I would recommend you to advice with your network provider to check if they unlocked you SIm to be used as 4G data for your router. There are some network providers who don't allow a phone SIM to be used as a Mi-Fi SIM.
And as always if you need any further assistance please feel free to contact us via forum or via mail, chat or hotline at https://consumer.huawei.com/

Best wishes,
Max
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Hi Brenk,

I would recommend you to advice with your network provider to check if they unlocked you SIm to be used as 4G data for your router. There are some network providers who don't allow a phone SIM to be used as a Mi-Fi SIM.
And as always if you need any further assistance please feel free to contact us via forum or via mail, chat or hotline at https://consumer.huawei.com/

Best wishes,
Max

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