Best answer by Max
I'm so sorry that you are still experiencing this. You might want to try factory resetting your headphones. You can do that by following these steps:
• Open the charging case, put both FreeBuds inside, and leave the charging case open.
• Press and hold the function button for 10s or more. After the indicator blinks in red, green, and blue, your FreeBuds are restored to their factory settings.
Hope you found this helpful.