Question

Bluetooth Track/Song Info in car


I connect my Huawei P Smart to my VW Golf Mk7 via Bluetooth, but, when I play music with Spotify, the track information is always wrong.
It either displays track data from the previous song or it stays on the first song I play after connecting via Bluetooth.
Des anybody else have this issue?
Or have any idea how to fix it?
I've tried resetting all network settings (as advised by customer services) but it made no difference.
Thanks 😁

11 replies

Userlevel 6
Badge +6
Hi andywightuk,

I am sorry to hear about the issue that you are are having.

Can you please PM me the serial number of your phone, the build number, the software version that you are having, as well as the specifications of your car (whether it is compatible with Android auto or not)?

Once you send me those details, I will forward this case further.

Looking forward to your reply.

Best wishes,
Max
Hi Max,

Thanks for getting back to me. I have PM'd you.

Regards,
Andy
Hi, sorry to piggyback but I'm having the exact same issue with my P20 Pro and my VW Polo. Strange since my previous phone until last week was a P9 and that worked perfectly.

Is there a fix for this?

Thank you.

(car doesn't have android auto BTW)
Userlevel 7
Badge +10
Hi @lawriehimsworth,

Please PM @Max with the details as stated in his comment. He will assist you! 🙂
Apologies, but can I jump on this too. Same thing happens with my p20 pro, seat Leon and Deezer.
Thanks
Userlevel 7
Badge +10
Hi Geordiewookie,

Please, also send your info and a link to this thread to @Max in a private message. 🙂
Userlevel 4
Badge
Same thing happens to me, but only sometimes.
Hyundai i20
Userlevel 6
Badge +6
Hi all,

Thank you for PMing me with the Serial Numbers of your devices!

We have looked forward into this, and it seems that sometimes the songs track information won't update on spot as there is a delay.

Rest assured this doesn't mean there is an issue with the device, nor the Spotify application.

We have forwarded this further to the development team to be inspected and potentially fixed with an upcoming update.

Thank you for keeping us updated!

Cheers,
Max
When I connect the P20 to the in-car Bluetooth there is no info other than "streaming" showing on the display in the car. (Volvo V50-2012)
With my previous phone it showed title, time elapsed etc. Everything else works, changing tracks and so on. It's the same with both Spotify and Google music. I also have an older Sony Bluetooth headset with display, and on that the title shows. So logically it should work in the car as well.
It's kind of frustrating. I've tried to remove pairing and connecting again with the same result.
Have the exact same Issue with the P20 Pro and the VW Golf MK7,
Hello I am having same issue with My Seat Leon MY16 always displaying the previous song track details, lag and Bluetooth keep dropping out using Spotify. My previous phone Samsung s8 never had an issue, I've had the phone replaced and it still has same issue. Please help!

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