Question

Glitch with site? Logging in

  • 31 December 2018
  • 5 replies
  • 106 views

Everytime I go to log in to my phone, its saying incorrect email/password. I've had to reset my password everytime now just to log in!

5 replies

Userlevel 7
Badge +6
Hi @Mickeyd82,

In order to properly advise you about this, could you kindly tell me what model of device are you using?
Also, does this happen after a factory reset is done to the device or just by simply restarting your device? (Shutting it off and turning it on.)
Feel free to include screenshots if needed.

With a better understanding of the situation I will be able to properly advise you in regards to this!
Looking forward to your reply,
Max
It is a mate 20 pro. I havnt reset it, the phone is a few month old!
Yet again I've just had to reset my password. Even tho Google saved it last time!
Userlevel 7
Badge +6
Hi @Mickeyd82 ,

I am really sorry to hear this. Is this happening on an app or on a browser of your phone?

If so, can you please try a different app or browser and see if you are having the same issue?

Best wishes,
Max
Just using chrome on the phone
Userlevel 7
Badge +6
Hi @Mickeyd82,

Could you tell us what website you are trying to log onto? Did you manage to stay logged in previously?

Best wishes,
Max

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