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Huawei p20 pro black screen


Hi
I am having a problem with my huawei p20 pro. It's completely blank /black screen. It powers on but the screen is black. Phone rings and vibrates but phone screen is black. Can answer the call by guessing where the answering buttons are. Cannot factory reset as can't see the screen

Needs help. Will be very much appreciated.
Many thanks
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Best answer by Max 2 January 2019, 17:42

Hi @Hasan786,

Sorry to hear of the situation of your device, and thank you for the additional information in regards to the situation.

In this case I would recommend having the device inspected by one of our engineers at the service center for a more hands-on approach.
For the UK region you can arrange the service booking via mail chat or hotline (at 08000886700 free of charge of course) via https://consumer.huawei.com/uk/support/
Or if you would like I can also facilitate this for you via PM.

Hope you found this helpful.😀
Best wishes,
Max

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Userlevel 6
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Hi @Hasan786,

Sorry to hear of the situation of your device, and thank you for the additional information in regards to the situation.

In this case I would recommend having the device inspected by one of our engineers at the service center for a more hands-on approach.
For the UK region you can arrange the service booking via mail chat or hotline (at 08000886700 free of charge of course) via https://consumer.huawei.com/uk/support/
Or if you would like I can also facilitate this for you via PM.

Hope you found this helpful.😀
Best wishes,
Max

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