P20 Lite Compass Does Not Work


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Hi Everyone,

I have a Huawei P20 Lite and updated it this Monday to the version appears as ANE-LX1 8.0.0.146(C461). Today I noticed that apps using the accelerometer, gyroscope and magnetometer data (such as Compass, Google Maps or a 360 degree video on YouTube) don't react when I move and rotate the device. HiCare smart diagnostics show no errors after "gravity sensor" test.

I would be very glad if anyone can help. Thanks!

5 replies

Userlevel 6
Badge +6
Hi Rond,

Sorry to hear of the situation but rest easy since from your description it sounds like it is just a software conflict.
A quick factory reset will sort this out for you. To do a factory reset, you simply have to go into Settings- on top there is a search bar - just search for the word "Reset". Among the search results presented there will be Factory Reset. It will ask for a confirmation and then proceed to delete all internal memory from the device restoring it to a factory condition.
Before doing a Factory Reset we do recommend doing a backup of all important personal data to a external source of your choice.

Hope you found this helpful.
Best wishes,
Max
Hi,

I have tried factory reset but it did not work. I had to change the device.

Thank you anyway.
Userlevel 6
Badge +6
Hi @Ron,

We are sorry for the inconvenience.

Happy to hear about your new device,

Should you have any further questions, please do not hesitate to contact us! 😀

Max
Hi!
I seem to have the same problem with my P20 lite.
When I open up the compass app, it's stuck on N0° and the leveling thing on 9°.
I've found some similar posts out there already, all with the same story.
Has there been a fix to this problem yet? Because most seem to think it was due to an update.

PS: when I run the diagnostics tool from HiCare, it does give an error in my case.

Daan Verhelst
Userlevel 6
Badge +6
Hi @Daan Verhelst,

In regards to your situation, could you kindly open the compass application and perform a calibration test?

After performing the calibration test, kindly perform a diagnostic in HiCare once more.

If the error persists, I would recommend having the device inspected by one of our engineers at the service center for a more hands-on approach.
For the UK region you can arrange the service booking via mail chat or hotline (at 08000886700 free of charge of course) via https://consumer.huawei.com/uk/support/
Or if you would like I can also facilitate this for you via PM.

Hope you found this helpful.😀
Best wishes,
Max

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