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P20 PRO water damage


I just bought my P20 Pro for one month. One day, after big rainfall, my phone was splashed with the water. I did not care about it much. But until next day, the screen become gradually black and purple. And after two days, the screen become totally black. So, it is still under warranty. May I know how much the cost to replace it? Or do the manufacturer need to bear the cost since it is NOT WATERPROOF as it said.
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Best answer by Max 16 November 2018, 23:57

Hi counter1835,

Such a matter would have to be determined by a technician upon inspection.
To make a booking for the service center please contact us via PM, email, chat at https://consumer.huawei.com/uk/support/ or via hotline at 08000 886 700.


And as always if you need any further assistance please feel free to contact us via forum or via mail, chat or hotline at https://consumer.huawei.com/

Best wishes,
Max

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Userlevel 6
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Hi counter1835,

Such a matter would have to be determined by a technician upon inspection.
To make a booking for the service center please contact us via PM, email, chat at https://consumer.huawei.com/uk/support/ or via hotline at 08000 886 700.


And as always if you need any further assistance please feel free to contact us via forum or via mail, chat or hotline at https://consumer.huawei.com/

Best wishes,
Max

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