I have been using a Huawei Band 2 Pro for the past year to track my exercises and sleep. I have been quite happy with it so far. Recently my the phone I was using (Galaxy S6) was not charging properly to I have to move to a temporary borrowed phone (Galaxy S7). I paired my Band 2 Pro with the new phone and everything seemed fine but I noticed that none of my previous data from the Huawei Health app had moved (apart from one run in October 2018 !!??). I have tried to sync my old device to the cloud repeatedly making sure that Personal data, fitness data and health data to the cloud are all checked in the settings. But nothing seems to appear on the new phone.
I was considering to by a Mate 20 as my new device but given this experience I am questioning the choice.
Can you help with this?
Best answer by Max
We're sorry to hear about the issue you've experienced with the Health app.
Are you sure that syncing was enabled on the previous device? To find "Auto-sync data" open Huawei Health > Me > Settings. If this was disabled on the previous phone your data might not have synced over properly to the cloud.
In this case unfortunately the only way to access it would be through the previous phone.
We apologize about the inconvenience!
Feel free to let us know if you need more assistance!