Question

Band 3 Pro climb function


Hi I’ve had a pro band 3 for a couple of months now but can’t get the climb function to record. I don’t have a Huawei phone but I do use the Huawei app. any ideas on how to fix it?.. thank you

18 replies

Userlevel 6
Badge +6
Hi @Kelly13,

Glad to hear you have purchased a Huawei device! I hope you find it useful!

Regarding your inquiry, first of all, can you please try to clear the cache of the application from the phone? You can do that from the settings of the phone.

I trust this information will be useful in your inquiry. Nevertheless, if you still face any other issues or you have other questions, please let me know!

Best wishes,
Max
Hi Max
I cleared the cache from safari and then looked at clearing the data from the app.i have the choice of deleting the app on the i phone but I would lose all my data? There is only 140mb of data stored so far in the app.
The climb function has never worked from when I first installed the app and linked the device. Feeling confused lol
many thanks
kind regards
sherry
Userlevel 6
Badge +6
Hi @Kelly13,

Can you also please tell me what is the model of your mobile phone that the band is paired with?

Best wishes,
Max
Hi Max it’s an I phone 7
Hello,

I've recently purchased the Huawei band pro 3, and synced it with an iPhone 6s, but it won't measure the stairs i'm climbing. I've also had this issue with the Huawei band 2.
Is there something I or you can do to resolve this?

Kind regards,
Anna
Userlevel 7
Badge +10
Hi @Annakiwi,

I moved your question to this thread. Please try Max suggestion in the above comment.

Will you keep us updated?
Hi Amy,

I've read the instructions above, but it didn't resolve the stair issue.
I even have an additional issue now: after the latest update the band
won't show message notifications. I see the message balloon on the
homescreen and the submenu messages shows 1, but when I want
to read the message it says: no new notifications.
Also when I have more then 1 message, it still shows 1.
It worked fine earlier.

Is this a bug in the latest update? I have firmwareversion: 1.0.1.0.48(c00)

Hope you can help.
In addition: I've reset my band, did a factory reset on the app and deleted the app on my iphone 6s and re-installed everything, this also didn't solve the problem.
Hi I have a huawei band 3 pro and I can't receive any climb data on my Google Pixel 1. Health app just says " this phone cannot record climb data" which I find a bit strange seeing as it has GPS
I too have just received a brand new band 3 pro and paired it with Huawei Health on iPhone 7 and it does not track climbing. Please advise. The instructions about clearing the cache don’t apply to iOS. All you can do is delete the app.

Any additional advice would be appreciated.

Thanks,

Geoff
Hi,
I have been using my Band 3 Pro for a week now paired with a P20 Pro. Does this device record stairs climbed? And if so how do I set it up.

Thanks,


Paul.
Userlevel 6
Badge +6
Hi @RedbrickBike,

You will need HuaweiHealth or Huawei Wear installed on your device and have it paired with the Band 3 Pro.

The Band will automatically detect your climbing steps.

I trust this information is of assistance. Should you have any further questions, please do not hesitate to contact us!😀
Max
No. Like everyone else that has asked this question it still says 0% climbed. Does the Band 3 Pro record stairs climbed an if so why is it so difficult to access?
Userlevel 4
Badge
https://itunes.apple.com/us/app/huawei-health/id1325481372?mt=8

Just in case, do you have this installed?
No climbing data and no elevation data on my cycling experience with Huawei Health. I have a p10 lite and a band 3 pro. Could you please help me?
Hi I’ve just exchanged my Band 3 as the climb function never worked. I reinstalled the app and even created a new account but my new device isn’t recording it either. Can someone please advise?
Hi, I don’t see climbed stairs as well. I have a Huawei Band 3 pro and iPhone 8 with Huawei Health installed.

Purchased it this Thursday and both band and app is updated with latest firmware.

as reference my iPhone health app reports 55 stairs climbed.

Please get get back to us in this matter. Thanks!
Otherwise very pleased with the band!
Lindstroem wrote:

Hi, I don’t see climbed stairs as well. I have a Huawei Band 3 pro and iPhone 8 with Huawei Health installed.

Purchased it this Thursday and both band and app is updated with latest firmware.

as reference my iPhone health app reports 55 stairs climbed.

Please get get back to us in this matter. Thanks!
Otherwise very pleased with the band!


Same here. Band 3 Pro C-30 and there is no climbing data available. Please help/respond/fix

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