Answered

Honor band 4 - app connection?

  • 27 October 2018
  • 35 replies
  • 55447 views

I have a brand new Honor band 4 ready to go into use alongside my band 2 Pro and Watch 2. At present both band and watch are Bluetooth paired with the Huawei Wear app which passes the data to Huawei Health, that way I can easily exchange devices during the day according to need without losing any data and everything works perfectly.

My question is how to best connect the Honor band 4 because at the moment it isn't supported by the Huawei Wear app. However it IS supported by Huawei Health app directly. So what happens if I have 2 devices paired to Wear app and 1 device paired to Health app - will I be able to choose from 3 devices without loss of data (what I want) or will I lose the ability to exchange devices ??
Can anyone advise me please?
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Best answer by Max 31 October 2018, 15:11

Hello Gmincca,

Excellent question you have posted. The honor band 4 like all our new devices connects directly with the Health app and no longer needs pairing with the Wear app.
Depending on the phone you are using it should be rather easy to manage all devices, but I would need a bit more detailes about the phone to further check and test this.

And as always if you need any further assistance please feel free to contact us via forum or via mail, chat or hotline at https://consumer.huawei.com/

Best wishes,
Max
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35 replies

Pleased to report Band 4 working perfectly alongside band 2 pro and watch 2. All three devices fully interchangeable and no data loss on Health app.
Perfect!
Hallo,
I can't pair the honor band 4 with my p8 lite. Has anyone succeeded?
Thanks in advance.
Userlevel 6
Badge +4
hi @Daniela,

Welcome to the community. I've moved your question to this thread as it focuses on Honor 4 band and pairing questions.
possible solution: give full permission for the health app in the app permission setting and try to update the device list in the app. its worked for me
Hi!
You can try to connect to the Huawei Health server through VPN (I'm using Betternet VPN Free apps) and update the device list. You may have to tried few times to update. Finally, it worked for me. Don't forget to give full permission for Huawei Health app before updating. Hope my suggestion will help.

Userlevel 7
Badge +6
Hi @Ryosaeba,

Sorry to hear about the situation you are facing!

In regards to this, could you please open the HiCare application, go to Home, tap on the '+' symbol in the top right corner and tap on "Smart Band" > scroll to the bottom of the page and tap on "Can't see your device?"

From there the application will prompt you towards the AppGallery to download the correct software the device needs to install in order to pair and find your Honor Band 4.

Let me know if this did the trick for you!😀

Regards,
Max
https://drive.google.com/file/d/1mPBRD49x_dhKSLsH9wypSK5fpbBG8jvC/view?usp=drivesdk

Max as you can see everything seems good but still not working
Userlevel 7
Badge +11
Hi all,

Sorry for the lack of support from our side. If you are still having issues with the Honor Band 4. Please make sure your app is up to date. And please note that The honor band 4 connects directly with the Health app and no longer needs pairing with the Wear app.

If you are still having issues with your Honor Band 4, you can find a user guide and a quick start guide on this page.

Hope this helps!
Hi,

My huawei mate 9 is up to date. It unable to update and find my band. Anyway...it doesn't work it's a mess...
Userlevel 7
Badge +6
Hi all,

Thank you for taking your time to report on the situation and providing us with further information and screenshots.

Could you please send me a PM with the Serial Number of your device and a brief description of the issue? This way we could check on the issue and find a solution a lot easier.

Best wishes,
Max
I have just purchased the Honor Band 4. It will not pair with my P9. It can find the band on my phone but it will not pair and shows the screen below at all times (i have plugged in to power to try to connect)

Userlevel 7
Badge +11
Hi @Tandrea88,

Welcome on the community. I moved your question to this thread about the Honor Band 4 connection. Please read the thread and let us know if you still need assistance. There are lots off people in this thread that can help you 🙂
Hi,
I ordered an Honor Band 4 and it arrived today. The language was Chinese. I used my Huawei Health App to pair the two devices. Then it said that the Band needed an update, this took about 15 minutes. After the update my phone could no longer sync with the band and the bluetooth icon on the band was not lit up indicating that the bluetooth was not working.
I turned the bluetooth on my phone off and on again, and even uninstalled and reinstalled the app and it did not solve the problem. I also restarted the Honor Band 4 a few times.
I decided to reset it afterwards and the language went back to Chinese and I'm stuck on the home screen at the moment.
My phone no longer recognises the Honor Band 4 at all so I cannot use it.

Any help would be great.
Thank you
Hi i am having issue with pairing my Honor Band 4 to my Huawei 10 phone. I have the Health App installed on the phone, and it recognizes the Band 4, but when I pair, it takes a long time, then come ups with a Fail Message.
It tell me to Restart the Band 4, which I have done, but I still cannot pair the device..

~Does any one have any solutions??

Regard
Jasper
Userlevel 6
Badge +4
Hi @Jasper Yakub , I moved your post to this thread, hopefully this help.

Hi @Ryosaeba,

Sorry to hear about the situation you are facing!

In regards to this, could you please open the HiCare application, go to Home, tap on the '+' symbol in the top right corner and tap on "Smart Band" > scroll to the bottom of the page and tap on "Can't see your device?"

From there the application will prompt you towards the AppGallery to download the correct software the device needs to install in order to pair and find your Honor Band 4.

Let me know if this did the trick for you!😀

Regards,
Max
Hi,

I got a mate 9 and a new band 4. The band seems to work but I can't update the device list and in top of that it says that I have no connexion. I'm desesperate it s now useless. What can I do? I tried with the wifi and two different carrier nothing change. I live in France thank you for your help


Sync between Honor band 4 and health app is not happening

And I tried the following steps also

If you experience syncing issues between your band and the Health App we suggest unpairing the devices, then pairing them again.
Moreover, if this still didn't sort out the issue a quick clear cache could help as well. You can do that by opening Settings > Apps & notifications > Apps > Health > Storage , here tap clear cache.
Huawei Health App doesn't list Honor Band 4 as a smart band which makes the band unusable.
Userlevel 7
Badge +11
@avif, Sorry for the lack of reply. Have you tried the suggestions in this thread? Are you still having these issues? Please let me know.

@sivasamraj & @Anuraj I moved your questions to this topic. Please read this thread and let me know if you need assistance.
I

just got my Honor band 4. Installed the Honor health app and when I go into the devices-bands, I'm not able to see Honor band 4. When I try to update the devices, it gives me a network error. Any suggestions?

Hi
Since a few weeks I'm using my honor band 4. Great product but.. there is an issue on the bluetooth. Randomically it switches off and is not possible to reactivate it manually. (Am I wrong?
So I had to restart the band and sometimes it worked. Now this workaround is not working anymore and bluetooth is KO.
Any advice or suggestion?
Thanks
Hey, I recently purchased the Honor Band 4 - but it's impossible to connect to my phone:
Sony Xperia Z5 Premium E6853
Android 7.1.1

I have downloaded "Huawei Health" app - but this requires "Huawei Mobile Sirvices" to be installed - which gives the error in Google Play store:
"This item isn't available in your country"
My Google Play store account was initially set to US - but I have changed it some days ago to DK (Denmark) and restated my phone several times.

Please tell me how to install and connect my Honor Band 4.

BR Boris
Just got my new Huawei band 4 and while trying to pair my new device in my cell phone (Xiaomi note 3), the MAC id doesn't appear in the list and I'm unable to pair my new band.

Please help!!!!
Userlevel 7
Badge +6
Hello Gmincca,

Excellent question you have posted. The honor band 4 like all our new devices connects directly with the Health app and no longer needs pairing with the Wear app.
Depending on the phone you are using it should be rather easy to manage all devices, but I would need a bit more detailes about the phone to further check and test this.

And as always if you need any further assistance please feel free to contact us via forum or via mail, chat or hotline at https://consumer.huawei.com/

Best wishes,
Max
Userlevel 7
Badge +6
Hello gmincca,

Thank you for the info, I will do my best to keep you update via PM.

Best,
Max

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