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Honor band 4 measuring while in case

  • 29 May 2019
  • 4 replies
  • 735 views

Got honor band 4 10 days ago and its performance is really bad . When i dont wear it and keep it in a case it counts it as sleepand even senses heart rate of a bloody case in which i keep it. WTF is this . Is honor cheating us.

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Best answer by Ove 18 June 2019, 05:51

Hi @Swastik
Huawei smart band and Huawei smart watch adopt PPG optical heart rate sensor to measure heart rate; the band and the watch use optical heart rate sensor to monitor light signal changes reflected by human skin, and calculate the heart rate value using a heart rate algorithm developed by Huawei.
The band can detect light signal changes and calculate the heart rate value when the heart rate sensor is blocked by an object. This is normal and does not affect the accuracy when a heart rate is measured.
It is common to experience such issues on wearable devices nowadays, so, Huawei has adopted a wearing detection algorithm to increase accuracy of heart rate measurement on its wearable devices.
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4 replies

Userlevel 3
Badge +3
Hi @Swastik, welcome!

Apologies about the inconvenience! We can guarantee that this is not the way the band is supposed to function.

Please try resetting it!

There are two ways to restore factory settings:

1.l Restore using the Band. (1). Swipe the screen until you see the menu icon and select it. (2). Swipe the screen until you find the restore icon and select it. 3. Select the v icon to complete the factory restore.

1.l Restore using the Huawei Wear app. First, ensure you have a working Bluetooth connection between your Band and phone. Open the Huawei Wear app and touch to enter the Band settings menu. Touch Restore factory settings to restore your Band to factory settings.


If you restore your Band to factory settings, all activity, sleep and time data will be deleted. You will also need to re-pair the Band with your phone.

Jack
Userlevel 5
Badge +3
Hi @Swastik
Huawei smart band and Huawei smart watch adopt PPG optical heart rate sensor to measure heart rate; the band and the watch use optical heart rate sensor to monitor light signal changes reflected by human skin, and calculate the heart rate value using a heart rate algorithm developed by Huawei.
The band can detect light signal changes and calculate the heart rate value when the heart rate sensor is blocked by an object. This is normal and does not affect the accuracy when a heart rate is measured.
It is common to experience such issues on wearable devices nowadays, so, Huawei has adopted a wearing detection algorithm to increase accuracy of heart rate measurement on its wearable devices.
Hello,I own a honor band 4 which is measuring heart rate of non living things
Userlevel 7
Badge +11
Hey @pareshdhok,

I moved your post here as I believe you are having the same issue, is that correct? Please read Ove's reply and let us know if you need assistance. 🙂

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