Answered

Huawei Honor band 4 unstable re-connection


Hello,
I recently bought a Honor band 4. The product itself looks and works fine but few things really disappoint me.

  • When I go out of the phone Bluetooth range it never reconnect again when back in, how can I fix this? Right now I need to open the app and wait minutes looking at the connecting text
  • Why is not possible to set the display to switch on automatically when a message arrives?
  • When I open a message there is no way t go back to the others, I always need to quit and open messages again (which opens quite slowly
  • It looks like the band is not synced with the phone book, when i receive a call from a contact of mine the device shows the number but not the name, can I fix this?
Thanks
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Best answer by Max 27 December 2018, 12:19

Hi Schembri23,

Sorry for the late reply,
For the re-connection issue you will have to inquire with Samsung since the S8+ has a proprietary battery manager that is interfering with the re-connection.
The band itself may have limited functionality with the S8+ but I will forward this to R&D for further improvements with future firmware.
If you can please pm me with the S/N of the device to facilitate them, I would really appreciate it.

Best wishes,
Max

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11 replies

Userlevel 6
Badge +6
Hi Schembri23,

May i ask what firmware you are running on the band?
Also to what device you are paired with and the current app version of Huawei Health?

Looking forward to your reply,
Max
Hi Max,
Firmware 1.0.0.86 paired with galaxy s8+.
Userlevel 6
Badge +6
Hi Schembri23,

Sorry for the late reply,
For the re-connection issue you will have to inquire with Samsung since the S8+ has a proprietary battery manager that is interfering with the re-connection.
The band itself may have limited functionality with the S8+ but I will forward this to R&D for further improvements with future firmware.
If you can please pm me with the S/N of the device to facilitate them, I would really appreciate it.

Best wishes,
Max
I've got the same issue. Bluetooth is getting disconnected by itself(Don't know the reason coz I'm not even moving far from it). And it's not reconnecting automatically. I need to open the app for connection. I'm using redmi note 4 and my band and app are on latest versions.
For me too same problem Iphone 6s
Userlevel 6
Badge +6
Hi @Suraj, @edubrasil,

If you could PM me with the Serial Number of the Honor Band 4 and the mobile phone you are connecting it to I will be able to look further into this matter.

Best regards,
Max
Doesn't also reconnect on Xiaomi Mi 6 (MIUI Global 10.2 Stable, Android 8.0.0). It reconnects only if I switch on and off airplane mode and manually tap "reconnect" in Health app. Firmware version is 1.0.10.40.
Userlevel 6
Badge +6
Hi @kataloo

I'm sorry to hear that, I will forward your issue further to our developer team for a proper review.
Thank you for your feedback.:)

Hope it helps!:)

Best,
Max
Hi there,
I am from Germany and I am new to this community.
I have an Oneplus 6 and have the same Problem.
When I leave the bluetooth area the connection is lost to the honor magic watch. Normal so far.
But when I come back near the mobile it reconnetes not. Only when the screen of the mobile is turned on.
Maybe a bluetooth or location setting?

I thought it is a problem with my mobile, but as this happens to multiple devices I think it could also be caused by the health app.

So I wanted to ask you all: is there meanwhile solution or workaround?
Thanks.
Hi there,

I did a big investigation in the log files of my mobile.
App Developers have to allow the app to register the filtered BLEScan, then it can scan the watch in screen-off.

PLEASE, help us!!!!

Thank you.
Hi, Max.
I am using Honor Band 4 and pair it with Samsung S9+. I have the same problem. When I go out of the phone Bluetooth range, it never reconnect automatically when back in. I need to open the Huawei Health app and tap associate and close the app as soon as soon as possible to make the connection established (The bluetooth icon on the band faces will shining if the bluetooth connection is established). If I wait a few seconds after I tap associate, the bluetooth connection always failed to established. Please fix this problem. I have PM you the serial number. Thank you.

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