Question

Syncing Band 3 Pro P9 Lite

  • 9 September 2019
  • 1 reply
  • 26 views

Hi the community
I've just received my Band 3 Pro. No problem with pairing with my P9 Lite, but the syncing of the data does not work. For instance, the heart monitoring on the band seems to work, but the data don't appear in the Huawei Health app of the phone.
I tried to desinstall/install the Health app and reinitialize the band, but it does not change anything.

Anyone else got this problem ?

Please help

1 reply

Userlevel 6
Badge +4
Hi @Fpatou welcome to the community. Sorry to hear you're having issues. It seems like you've tried the basic troubleshooting options. You could try calling the hotline, to see if they can help:

https://consumer.huawei.com/uk/contact-us/

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