recived my new p20 pro today. started setting up and installing latest update to be sent to the restart screen. it has now been turning its self on and off for thr past 3 hours. i have tried the volume and power button thing, but it does nothing. any other way to force a shutdown???
Best answer by Amy
Welcome on the community! Sorry to see that you are having a rocky start
Did you manage to solve this? If not, please contact your retailer or our support team
to get assistance as this should not happen to a brand new device.