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New P20 Pro - Stuck on reboot

  • 18 July 2019
  • 1 reply
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recived my new p20 pro today. started setting up and installing latest update to be sent to the restart screen. it has now been turning its self on and off for thr past 3 hours. i have tried the volume and power button thing, but it does nothing. any other way to force a shutdown???
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Best answer by Amy 18 July 2019, 09:21

Hey Pinksparkle35,

Welcome on the community! Sorry to see that you are having a rocky start 😞.

Did you manage to solve this? If not, please contact your retailer or our support team to get assistance as this should not happen to a brand new device.
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Hey Pinksparkle35,

Welcome on the community! Sorry to see that you are having a rocky start 😞.

Did you manage to solve this? If not, please contact your retailer or our support team to get assistance as this should not happen to a brand new device.

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