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P20 Pro keeps crashing following recent update

  • 9 May 2019
  • 4 replies
  • 506 views

Hi

My P20 Pro keeps crashing following the latest update (UK user). It crashes a number of times and starts up again okay. However, it forced me to use erecovery and then to wipe the data to factory setting to fix the issue. Then it started crashing once more, and now I will need to once again (in the space of two days) reset to factory settings, losing all data again.

Has anyone else experienced this issue or know what the cause may be?
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Best answer by Amy 13 June 2019, 14:41

Hey @StephenTH,

Sorry for the lack of replies in this thread. Please reach out to our official support channels if you still need assistance: https://consumer.huawei.com/uk/support/.
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4 replies

Userlevel 6
Badge +4
Hi @StephenTH ,

You you let us know which version the update was? Thanks.
Hi Dan

It's EMUI 9.1
Userlevel 6
Badge +4
@StephenTH , Thanks. I've flagged with support to see if they can assist.
Userlevel 7
Badge +11
Hey @StephenTH,

Sorry for the lack of replies in this thread. Please reach out to our official support channels if you still need assistance: https://consumer.huawei.com/uk/support/.

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