Answered

P20 Pro screen lock keeps unlocking

  • 22 May 2019
  • 2 replies
  • 704 views

I have noticed that other people can unlock my phone when it should be locked. I had face recognition, pass code and finger ID set up. I have since removed finger ID as I though my home button may be faulty. I have also removed face recognition. However, when I lock my home screen and pick it up later, you can just swip the screen and it unlocks. I have a little symbol on the lock screen with shows an unlocked padlock that says swip up to unlock. Have a missed a setting to ensure my screen locks? Any help would be appreciated!
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Best answer by Jase 22 May 2019, 22:12

Sounds like you've just disabled all the security features by accident, just re do your unlock code again and this should switch the feature back on.

Regards Jase
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Sounds like you've just disabled all the security features by accident, just re do your unlock code again and this should switch the feature back on.

Regards Jase
Thank you Jase! That's worked 😊

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