Question

Email sub folders on p30

  • 23 May 2019
  • 2 replies
  • 309 views

I have just moved my email from one server to another server and now when I view the emails on my phone, I cannot view the sub folders. They were showing before I changed server. Any ideas as to why this is happening and how I can fix it? I've set it up on exchange and outlook and neither show the sub folders.

Thanks

2 replies

Userlevel 6
Badge +4
Hi @Radiohead7 , sorry to hear you're having issues. Perhaps one of the community members can help. If not, you can contact our support team directly. Phone the Hotline: 08000 886 700 Mon - Fri 09:00 - 21:00,Sat. 9:00~17:00 (Except bank holidays). The support team will create an update request for you, if possible. Are you outside the UK? Please contact the support team in your region.
Userlevel 4
Badge +4
the original email app on the phone is known for not showing some subfolders (ie. spam) however there is a solution, have you tried to set it up in the gmail app?

hope this helps

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