I am having some really annoying issues with the camera on this device which is heart-breaking since its the soul reason I purchased it....
The issue I am finding more than anything is the terrible performance in simple point and shoot photos that even a brick could do... I have turned off the master AI and it still seems there is some form of AI altering stuff and ONLY bringing subjects that are in the centre of the shot in focus.
I do a simple photo of my morning coffee and it looks terrible, half of the cup is out of focus around the rim and the back seems to be heavily Bokeh'd in post processing even in normal photo mode.
to test this I used the grid and anything that is not in the central square is subject to this effect, it is not as preminant for the middle column but the left/right 3 are out of focus or blurry/grainy.
this camera has so much potential and really shines at protraits I have found, however this software seems to over brighten all photos and make them over exposed even when I lower it and just look very low quality.
Coming over from a DSLR the convenience is nice but to try counter some if this stuff in pro mode it still happens...
Any help would be great as I have around 4 days to send it back within the 14 days cool off, I really don't want too as this phone in every other area is AMAZING, I love EMUI, the screen, the speakers, the battery performance (Simply fantastic).. but this camera... my personal selling point is just worse than my s8 plus in casual applications and only beaten in zoom and low light performance.. could some one try help me eliminate this focusing issue?
Best answer by CharlieT
Thank you for your feedback,
I would recommend you to try a backup and a factory reset for the phone and see how it goes further.
You will find a number of options on how to back up your phone:
VIA SD CARD:
The simplest way to back up your whole phone is via an SD Card ( provided it supports one ). Your Huawei device has a Backup app preinstalled, which can be found on the main screen or in the Tools folder. Simply access the app, tap on back up, select Other Methods ( if SD Card is not already visible ) and you will see a list of all the information that you can back up. Select what is of interest to you ( make sure there's a blue check mark ) and tap on backup. You will be prompted to back up the info on your SD Card as well, which you can skip.
Then, skip the password ( or if you wish to have one, make sure you write it down. You cannot recover a password for the back up ) and the backup will commence.
If you're looking to backup just your contacts and pictures, this is easily done via Google Photos.
For photos, access Google Photos ( Google Folder ), tap on the top left 3 bar icon and Select Settings.
Select Backup and make sure that Back up is enabled, that you have a connected Google Account and if not, you will need one.
If mobile data back up of pictures is enabled, you might have data charges applied so make sure that you are backing up your pictures via Wifi.
Then, go back to the main menu of Google Photos, tap on Albums at the bottom and make sure that no photos folder that you are intereste din has a cloud icon. Tap on the folders with the cloud icon and you will see that the backup setting can be enabled for the folder. If the cloud is there, it means that the particular folder is not being backed up.
For contacts, go to the Contacts app, tap on More ( at the bottom ) and select Import & Export.
Select Export to Storage, Tap on Export and in Export from, select all sources of contacts ( select all ).
Then, select Import from storage, select the vcard file ( if there are multiple, select all ), tap on import, and then select Google.
Provided that you know your Google Account, your pictures and contacts will always be visible from it.
VIA COMPUTER/LOCAL FILES:
Using the MTP (media transfer protocol); to enable it, on your phone, please go to Settings > All > About phone > and tap on Build number 7 times in rapid succession.
Then go back to Settings > All> Developer options > find USB debugging and make sure it is ticked. Once done, plug your phone to the computer and you will notice a notification (on the phone) with USB options. Touch it and in the displayed menu select MTP.
You only need to go though these steps once. After this, reconnect your phone to the computer and on the computer you will be able to see the phone as any other folder and copy/paste files to/from it at your leisure.
VIA COMPUTER/ HiSuite:
A final option would be to use HiSuite. This is a software developed by Huawei, specifically to allow users to backup files. Download & install HiSuite to your computer and the program will have step by step instructions for you. Please take note that HiSuite does not backup photos/videos.
You can download it at the following link: consumer.huawei.com/minisite/HiSuite_en/
To do a factory reset, follow these steps ( Bear in mind that a factory reset will delete all data on your internal storage ):
1. Make sure you know your Google Account details. If you are not sure, then remove it by going to:
Settings -> Accounts -> Google -> Remove account
2. Power off the phone by pressing the power button for 3-5 seconds until the power off option appears on the screen. Select the Power Off option and wait for your device to fully shut down.
3. At the same time, press the power and volume up button and keep them pressed until you see the Huawei logo, then release them.
4. A three option menu will appear. Using the volume up & down buttons to navigate and the power button to choose, select the options in the following order:
Wipe Cache Partition -> Wipe Data/Factory Reset -> Reboot System
After Reboot System, your device will restart and you will have to do the initial setup of the phone.
You could also remove the google account remotely :
Open the Google Chrome web browser and Go to the Google Account Login page. Click on the Security into the Google Account page and then find the Your Device Section. Click on the Manage Devices into the Your Device section. Select a Device which you want to remove and then Click on the Red Remove button.
Should you have any further inquiries, please do not hesitate to contact us.
Hope it helps.